Merci Learned
Spokane,WA
Summary
Driven and engaging professional with a proven track record at Starbucks, adept in espresso machine operation and fostering positive customer interactions. Achieved significant improvements in customer satisfaction and operational efficiency. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
Spokane, WA
09.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Shift Leader
Dairy Queen
Spokane, WA
11.2022 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Crew Member
Dairy Queen
Spokane, WA
06.2022 - 11.2022
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
Education
High School Diploma -
Ferris High School
Spokane, WA06.2024
Associate of Arts -
Spokane Falls Community College
Spokane, WA06.2024
Skills
- Friendly and outgoing
- Opening and closing duties
- Cash Handling
- Espresso machine operation
- Beverage Preparation
- POS Systems
- Menu Memorization
- Active listener
Timeline
Barista
Starbucks
09.2023 - Current
Shift Leader
Dairy Queen
11.2022 - 09.2023
Crew Member
Dairy Queen
06.2022 - 11.2022
High School Diploma -
Ferris High School
Associate of Arts -
Spokane Falls Community College