Mercia Larrabee
Salem,MA
Summary
Adept at maintaining spotless environments, demonstrated during tenure at Brooksby Village Retirement Home, I excel in customer service and cleaning techniques. My approach, blending teamwork with deep cleaning expertise, has consistently enhanced guest satisfaction. Recognized for exceptional service and efficiency, I'm committed to health and safety compliance, ensuring a welcoming atmosphere for all. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
11
11
years of professional experience
Work History
Housekeeper
Brooksby Village Retirement Home - Peabody, MA
02.2022 - 08.2024
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in residents apartments by vacuuming, cleaning bathrooms, cleaning windows, making beds and dusting.
- Paid attention to detail while completing assignments.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Contributed to a welcoming atmosphere by providing friendly interactions with residents as they encountered housekeeping staff throughout the property.
Housekeeper
Hampton Inn By Hilton
05.2020 - 01.2022
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Paid attention to detail while completing assignments.
Cashier Costumer Service
Burlington Coat Factory Department Store
09.2016 - 02.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Built relationships with customers to encourage repeat business.
Cashier
Modells Sporing Goods
08.2015 - 05.2016
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Dunkin Donuts
09.2013 - 08.2014
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
Anisio Teixeira
Salvador Bahia Brazil11.1997
Skills
- Teamwork
- Customer Service
- Customer Assistance
- Cash Handling
- Customer service excellence
- Cleaning techniques
- Health and safety compliance
- Bed making proficiency
- Residential Cleaning
- Deep cleaning expertise
- Multitasking
- Cleaning bathrooms
- Customer service-focused
Timeline
Housekeeper
Brooksby Village Retirement Home - Peabody, MA
02.2022 - 08.2024
Housekeeper
Hampton Inn By Hilton
05.2020 - 01.2022
Cashier Costumer Service
Burlington Coat Factory Department Store
09.2016 - 02.2019
Cashier
Modells Sporing Goods
08.2015 - 05.2016
Cashier
Dunkin Donuts
09.2013 - 08.2014
High School Diploma -
Anisio Teixeira
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