Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Mercia Mayela

Mustang,OK

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

2
years of professional experience

Work History

McDonald's

Shift Manager
04.2022 - Current

Job overview

  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Kept employees operating productively and working on task to meet business and customer needs.

Burlington

Cashier
11.2020 - 01.2021

Job overview

  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Greeted over Number patients per day.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

McDonald’s

Crew Member
05.2021 - 08.2021

Job overview

  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

US Army

Trainee
08.2021 - 03.2022

Job overview

  • Attended training courses to build understanding of processes, techniques and industry.
  • Maintained high levels of efficiency during training by taking detailed notes and asking questions.
  • Gained understanding of Type procedures by closely monitoring Type and Type processes.

Education

Oklahoma City Community College
Oklahoma City, OK

from Speech Communication And Rhetoric

Mustang High School
Mustang, OK

High School Diploma
05.2020

Skills

  • Opening and Closing Procedures
  • Verbal and Written Communication
  • Payment Processing
  • Food Safety and Sanitation
  • Interpersonal Skills
  • Energetic and Enthusiastic
  • Customer Experience Management
  • Performance Motivation
  • Bilingual
  • Hospitality Management
  • Problem-Solving Techniques
  • Time management

Languages

French
Native or Bilingual
Kituba
Full Professional
Lingala
Full Professional
Spanish
Elementary

Timeline

Shift Manager

McDonald's
04.2022 - Current

Trainee

US Army
08.2021 - 03.2022

Crew Member

McDonald’s
05.2021 - 08.2021

Cashier

Burlington
11.2020 - 01.2021

Oklahoma City Community College

from Speech Communication And Rhetoric

Mustang High School

High School Diploma

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Mercia Mayela