Mercidetha Lafferty
Pullman,US
Summary
Performance-focused Advanced Medical Support Assistant offering broad-based experience in medical administration and patient care management. Talented at building and cultivating professional relationships, coordinating appointments and performing wide range of treatment procedures. Well-defined communication, technical and analytical aptitudes. Results-driven Advanced Medical Support Assistant with 10+ years of experience in medical field. Skilled at assisting physicians with patient examination procedures, documenting patient information and providing patient education. In-depth knowledge of insurance company liaison procedures and medical terminology.
Overview
10
10
years of professional experience
Work History
Patient Appointment Coordinator
Pullman Regional Hospital
Pullman, WA
2021.12 - Current
- Improved patient satisfaction by efficiently scheduling and confirming appointments.
- Reduced appointment cancellations through proactive follow-up calls and reminders.
- Streamlined office operations by managing daily appointment schedules for multiple healthcare providers.
- Enhanced patient experience with timely communication about appointment changes and delays.
- Collaborated with medical staff to accommodate urgent care patients, ensuring prompt appointments.
- Maintained accurate patient records by diligently updating contact information and appointment history in electronic health record systems.
- Increased efficiency with thorough pre-appointment preparation, including gathering relevant medical documentation from referring physicians.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Facilitated smooth patient flow by coordinating check-in, insurance verification, and payment processing procedures.
- Optimized provider availability by routinely monitoring schedules for accuracy and balance of appointments across different service offerings.
- Completed bi-weekly schedule for employees.
- Streamlined front desk operations for improved workflow and reduced wait times.
Patient Care Coordinator/ Medical Support
Providence St. Mary Medical Center
01.2018 - 12.2022
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule tests and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Coordinated transportation to get patients to and from medical appointments.
- Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Delivered support to medical staff in completion of patient paperwork.
Medical Support Assistant/Certified Nursing Assistant
Department Of Veterans Affairs- Veterans Home
Walla Walla, WA
2018.03 - 2022.02
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Educated patients and family members on best home care practices for healing and recovery.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
Medical Support Assistant/Certified Nursing Assistant
Richland Rehabilitation Center
Richland, WA
2017.01 - 2019.01
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
- Expedited prescription refill requests, working closely with pharmacies to minimize delays in medication availability for patients.
- Participated in ongoing professional development opportunities, staying current on industry best practices and regulatory guidelines.
- Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
- Interviewed patients to verify and update clinical and demographic records.
- Prepared treatment rooms for patient examinations by setting up medical equipment.
- Assisted physician with diagnostic and therapeutic procedures by collecting laboratory specimens and changing wound dressings.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
Medical Support Assistant/Certified Nursing Assistant
Regency Canyon Lakes
Kennewick, WA
08.2014 - 12.2018
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Ensured optimal levels of inventory through efficient ordering and stocking of essential supplies within budget constraints.
- Built rapport with patients and families, providing emotional support during difficult times.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Managed insurance claims submissions, resulting in timely reimbursements for provided services.
- Collaborated with interdisciplinary teams to ensure seamless coordination of patient care services.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Education
Associate of Applied Science - Health Information Management
Spokane Community College
Spokane, WA12.2024
Associate of Science - Nursing Education
Columbia Basin College
Pasco, WA01.2014
Skills
- Organizational Skills
- Adaptability and Flexibility
- Initiative Taking
- Interpersonal Skills
- Telephone Etiquette
- Attention to Detail
- Healthcare Industry Understanding
- Medical Terminology Knowledge
- Appointment Scheduling
- Multitasking and Organization
Timeline
Patient Appointment Coordinator
Pullman Regional Hospital
2021.12 - Current
Medical Support Assistant/Certified Nursing Assistant
Department Of Veterans Affairs- Veterans Home
2018.03 - 2022.02
Patient Care Coordinator/ Medical Support
Providence St. Mary Medical Center
01.2018 - 12.2022
Medical Support Assistant/Certified Nursing Assistant
Richland Rehabilitation Center
2017.01 - 2019.01
Medical Support Assistant/Certified Nursing Assistant
Regency Canyon Lakes
08.2014 - 12.2018
Associate of Applied Science - Health Information Management
Spokane Community College
Associate of Science - Nursing Education
Columbia Basin College
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