Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mercier Loupesi

Atlanta,GA

Summary

Accomplished Service Manager with a proven track record at Greystar, adept at leading teams of technicians in high-stakes environments. Specializes in preventive maintenance and facilities upkeep, enhancing customer satisfaction through exceptional service management. Demonstrates strong leadership and problem-solving abilities, ensuring compliance with safety protocols and OSHA standards.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Service Manager

Greystar
11.2023 - Current
  • Supervise a team of4 technicians to perform the on-going routine maintenance of the property and grounds, all equipment, and maintenance corrective and preventive work orders
  • Advising and coordinating with the community manager on any problem areas and abnormal maintenance problems and service requests that cannot be completed within the24-hour time frame established by Greystar policy
  • Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements
  • Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new moving's by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work
  • Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards
  • Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed
  • Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required
  • Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines
  • Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual
  • Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment
  • Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance
  • Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency
  • Maintain swimming pool and chemical logs in compliance with local, state and federal guidelines

Service Supervisor

Greystar
07.2021 - 11.2023
  • Supervise a team of4 technicians to perform the on-going routine maintenance of the property and grounds, all equipment, and maintenance corrective and preventive work orders
  • Advising and coordinating with the community manager on any problem areas and abnormal maintenance problems and service requests that cannot be completed within the24-hour time frame established by Greystar policy
  • Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements
  • Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new moving's by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work
  • Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards
  • Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed
  • Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required
  • Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines
  • Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual
  • Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment
  • Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance
  • Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency
  • Maintain swimming pool and chemical logs in compliance with local, state and federal guidelines

Service Supervisor

Cardinal Group Management
06.2020 - 07.2021
  • Supervise a team of5 technicians to perform the on-going routine maintenance of the property and grounds, all equipment, and maintenance corrective and preventive work orders
  • Advising and coordinating with the community manager on any problem areas and abnormal maintenance problems and service requests that cannot be completed within the24-hour time frame established by Cardinal Management policy
  • Responsible for ordering and maintaining parts and equipment inventory, preventive maintenance schedules, records pertaining to major repairs and replacements, roof leaks, water intrusion quotes/proposals, warranties and other maintenance related files as required by the property
  • Scheduling of on call staffing and routine outside contractors used in the turn and repair process
  • Provide repair and maintenance costs/proposals for special and/ or annual budgets and ensure adherence to budget projections
  • Negotiation of contracts with outside contractors and providing job scope for required quotes
  • Responsible for all aspects of interior and exterior building maintenance including scheduling contractors and work orders to staff associates that will result in the most efficient and productive results
  • These areas include mechanical equipment, electrical equipment, plumbing, appliances, carpentry, yards and grounds, pools, playgrounds, laundry facilities, parking lots, through streets and other areas
  • Responsible for ensuring that all service requests are completed promptly and satisfactorily within a24-hour period and reporting to the community manager those that require additional attention outside of that time frame
  • Manage and assist with apartment turns including all normal punch activities, scheduling turn activities, as well as other renovations, repair or replacement of all appliances repair to plumbing and electrical and HVAC systems, painting as needed, carpet cleaning as needed
  • Maintain swimming pool and chemical logs in compliance with local, state and federal guidelines federal guidelines
  • Strong interpersonal skills with ability to Repair or replacing HVAC system

Service Supervisor

Vie Management
02.2018 - 06.2020
  • Supervise a team of5 technicians to perform the on-going routine maintenance of the property and grounds, all equipment, and maintenance corrective and preventive work orders
  • Advising and coordinating with the community manager any problem areas and abnormal maintenance problems and service requests that cannot be completed within the24-hour time frame established by Vie management policy
  • Responsible for ordering and maintaining parts and equipment inventory, preventive maintenance schedules, records pertaining to major repairs and replacements, roof leaks, water intrusion quotes/proposals, warranties and other maintenance related files as required by the property
  • Scheduling of on call staffing and routine outside contractors used in the turn and repair process
  • Provide repair and maintenance costs/proposals for special and/ or annual budgets and ensure adherence to budget projections
  • Negotiation of contracts with outside contractors and providing job scope for required quotes
  • Responsible for all aspects of interior and exterior building maintenance including scheduling contractors and work orders to staff associates that will result in the most efficient and productive results
  • These areas include mechanical equipment, electrical equipment, plumbing, appliances, carpentry, yards and grounds, pools, playgrounds, laundry facilities, parking lots, through streets and other areas
  • Responsible for ensuring that all service requests are completed promptly and satisfactorily within a24-hour period and reporting to the community manager those that require additional attention outside of that time frame
  • Manage and assist with apartment turns including all normal punch activities, scheduling turn activities, as well as other renovations, repair or replacement of all appliances repair to plumbing and electrical and HVAC systems, painting as needed, carpet cleaning as needed
  • Maintain swimming pool and chemical logs in compliance with local, state and federal guidelines
  • Other duties as assigned

Education

Associate of Applied Science - HVAC

Wake Technical Community College
Raleigh, NC
05.2017

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service management
  • Preventive Maintenance
  • Facilities maintenance
  • Troubleshooting
  • Work order management
  • Plumbing repairs
  • Electrical troubleshooting
  • HVAC systems
  • Safety protocols
  • Lockout and tagout procedures
  • Energy management
  • Vendor coordination
  • Elevator maintenance
  • OSHA compliance
  • Customer service
  • Critical thinking
  • Workflow management
  • Team collaboration and leadership
  • Employee supervision
  • Service scheduling

Certification

  • Heating, Ventilation, Air Conditioning, and Refrigeration (HVAC/R) Certification - Environmental Protection Agency (EPA).
  • Certifications EPA Certified Trough ESCO Institute CPO Certified Trough TAA Triangle Apartment Association.
  • Wake county certified pool operator

Timeline

Service Manager

Greystar
11.2023 - Current

Service Supervisor

Greystar
07.2021 - 11.2023

Service Supervisor

Cardinal Group Management
06.2020 - 07.2021

Service Supervisor

Vie Management
02.2018 - 06.2020

Associate of Applied Science - HVAC

Wake Technical Community College

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Mercier Loupesi