Mercy Chepkwony

• Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
• Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
• Ensured adherence to health codes by routinely sanitizing workstations and dining areas throughout shifts.
• Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
• Consistently met or exceeded performance targets, including sales goals and service times, contributing to the hotel''s overall success.
• Assisted in training new waitstaff, sharing best practices to improve team performance and guest satisfaction levels.

• Worked to build relationships with customers and built potential for additional sales.
• Developed relationships with clients for increased loyalty and repeat business.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

.I managed the front desk.

Greeting the visitors as I welcome them.

Answering and directing phone calls.

Confirmed appointments.

Kept reception area clean and neat.