Mercy Cusack

• Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
• Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach, and positive rapport development.
• Performed dental radiographs for accurate diagnosis and planning of treatments.
• Assessed periodontal status of patients using probing techniques, identifying areas requiring further attention or treatment planning modifications.
• Utilized ultrasonic scaling devices to efficiently remove plaque and calculus buildup from teeth surfaces.
• Applied fluoride and dental sealants to protect patients' teeth from decay.
• Educated patients on proper oral hygiene techniques for optimal dental health and prevention of future issues.
• Screened patients for signs of oral cancer, lesions, or disease by visually and manually inspecting mouth and gums.

• Carried out advanced dental cleaning services.
• Educated patients on importance of oral hygiene and demonstrated techniques for flossing, brushing.
• Applied fluoride and dental sealants to protect patients' teeth from decay.
• Polished patients' teeth to remove surface stains.
• Screened patients for signs of oral cancer, lesions or disease by visually and manually inspecting mouth and gums.
• Improved and developed knowledge through dental hygiene required classes.
• Exposed, developed and mounted both intraoral and extraoral dental x-rays.
• Correctly administered local anesthetic and adjunctive therapies such as fluoride treatments and irrigation.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

• Develop a professional relationship with member physician office, and managed care payer personnel.

• Educate providers on client's processes for treatment review.

• Coordinate selected registration, scheduling, faxing, billing and reporting for OrthoNet contracts may include, maintaining logs, faxing, verifying information, entering data, generating reports, etc.

• Research appropriate benefit documents to provide preparation for OrthoCare Case Managers.

• Work with OrthoCare Case Managers to assure that information and compliance expectations are communicated to providers and/or members to meet the state regulations timeframe.

• Develop and maintain medical records to assure that all information is received, legible, recorded and filed in the appropriate manner.

• Meet daily departmental productivity goals.

• All other duties as assigned.

• Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
• Developed and analyzed models to support employee benefit plan rollout both successfully and efficiently.
• Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.