Mercy De Luna
Lancaster,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Department Assistant II
General Atomics And Affiliated Companies
Palmdale, Ca
03.2018 - Current
- Coordinated team collaboration to share ideas and build best practices.
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
- Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
- Typed and distributed correspondence to internal and external partners to maintain good communications flow.
- Performed data entry for targeted reports to facilitate dissemination of knowledge about departmental operations.
Sales Representative
Antelope Valley Ford Lincoln & Mazda
Lancaster, CA
04.2015 - 03.2018
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Refined and implemented sales strategies to increase profits.
Senior Team Manager
Bank Of America Home Loans
Lancaster, CA
02.2003 - 08.2014
- Evaluated employee performance on a monthly basis and coached and trained 25 team members, increasing quality of work and employee motivation.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Launched quality assurance practices for each phase of development
Education
High School Diploma -
John H. Francis Polytechnic
Van Nuys, CASkills
- Administrative support
- Inventory control
- Meeting scheduling
- Project coordination
- Event planning
- CONCUR
- Microsoft Office proficiency
- Time management
- Relationship building
- Process improvement
- Travel Planning
- AS/400
Timeline
Department Assistant II
General Atomics And Affiliated Companies
03.2018 - Current
Sales Representative
Antelope Valley Ford Lincoln & Mazda
04.2015 - 03.2018
Senior Team Manager
Bank Of America Home Loans
02.2003 - 08.2014
High School Diploma -
John H. Francis Polytechnic