Mercy De Luna
Lancaster,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Department Assistant II
General Atomics And Affiliated Companies
03.2018 - Current
- Coordinated team collaboration to share ideas and build best practices.
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
- Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
- Typed and distributed correspondence to internal and external partners to maintain good communications flow.
- Performed data entry for targeted reports to facilitate dissemination of knowledge about departmental operations.
Sales Representative
Antelope Valley Ford Lincoln & Mazda
04.2015 - 03.2018
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Refined and implemented sales strategies to increase profits.
Senior Team Manager
Bank Of America Home Loans
02.2003 - 08.2014
- Evaluated employee performance on a monthly basis and coached and trained 25 team members, increasing quality of work and employee motivation.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Launched quality assurance practices for each phase of development
Education
High School Diploma -
John H. Francis Polytechnic
Van Nuys, CASkills
- Administrative support
- Inventory control
- Meeting scheduling
- Project coordination
- Event planning
- CONCUR
- Microsoft Office proficiency
- Time management
- Relationship building
- Process improvement
- Travel Planning
- AS/400
Timeline
Department Assistant II
General Atomics And Affiliated Companies
03.2018 - Current
Sales Representative
Antelope Valley Ford Lincoln & Mazda
04.2015 - 03.2018
Senior Team Manager
Bank Of America Home Loans
02.2003 - 08.2014
High School Diploma -
John H. Francis Polytechnic
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