Mercy Flynn
Beeville,TX
Summary
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Owner of Walk-in Clinics
Coastal Bend Urgent Care, LLC
08.2016 - Current
- And operate correctional health services for Bee and Live Oak Counties
- Managed daily operations to ensure high-quality patient care and efficient service delivery.
- Developed and implemented protocols to enhance clinic workflow and operational efficiency.
- Established relationships with local healthcare providers to foster collaboration and patient referrals.
- Conducted regular evaluations of clinic performance, identifying areas for improvement and implementing solutions.
- Analyzed financial reports to drive strategic decisions for clinic growth and sustainability.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Volunteer Preceptor for Medical /Nursing Students
Coastal Bend Urgent Care, LLC
09.2010 - Current
- Facilitated learning experiences for students, enhancing practical understanding of core concepts.
- Developed instructional materials and resources to support curriculum delivery.
- Evaluated student performance, providing constructive feedback to foster improvement.
- Collaborated with faculty to align teaching strategies with educational goals.
- Mentored new preceptors, promoting effective teaching methodologies and best practices.
- Collaborated with other preceptors and instructors to enhance student experience.
- Volunteered personal instruction and training to medical students through job shadowing and professional development.
- Promoted student growth by providing consistent feedback on assignments and assessments.
- Oversaw work of nursing student technicians and externs to educate on proper procedures and how to prioritize care tasks.
- Directly cared for patients at least 240 hours each month to maintain currency on clinical techniques.
Family Nurse Practitioner, FNP-C
Reliant Rehab
02.2015 - 07.2016
- Collaborated with multidisciplinary teams to coordinate patient care and enhance treatment outcomes.
- Monitored patient progress, adjusting care plans based on clinical evaluations and feedback.
- Handled complex cases involving multiple comorbidities effectively by employing critical thinking skills and seeking expert consultations when necessary.
Family Nurse Practitioner
Twin Fountains Walk In Clinic
01.2013 - 01.2016
- Conducted comprehensive patient assessments to develop personalized care plans.
- Collaborated with interdisciplinary teams to enhance patient outcomes and treatment effectiveness.
- Implemented evidence-based protocols to improve clinical practices and healthcare delivery standards.
- Performed comprehensive physical assessments, accurately diagnosing conditions, and determining appropriate interventions.
- Utilized evidence-based and holistic approaches to care in family practice settings.
- Educated and guided patients on disease prevention and healthy lifestyle habits to prevent Type-2 diabetes and other complications.
- Provided mental health support by assessing emotional well-being, offering counseling services, and referring patients to specialists when needed.
Family Nurse Practitioner
Bee County Jail
01.2011 - 01.2016
- Conducted comprehensive patient assessments to develop personalized care plans.
- Managed chronic disease management programs, promoting patient education and self-management strategies.
- Evaluated treatment efficacy through regular follow-ups, adjusting care plans as necessary for optimal results.
- Handled complex cases involving multiple comorbidities effectively by employing critical thinking skills and seeking expert consultations when necessary.
- Utilized evidence-based and holistic approaches to care in family practice settings.
Family Nurse Practitioner
EmCare Medical Group, CHRISTUS Spohn ER
01.2010 - 01.2016
- Conducted comprehensive patient assessments to develop personalized care plans.
- Collaborated with interdisciplinary teams to enhance patient outcomes and treatment effectiveness.
- Managed chronic disease management programs, promoting patient education and self-management strategies.
- Handled complex cases involving multiple comorbidities effectively by employing critical thinking skills and seeking expert consultations when necessary.
- Helped patients manage acute and chronic pain.
- Enhanced patient outcomes with comprehensive treatment plans for chronic illnesses.
Interim Nursing Director
Coastal Bend College
01.2014 - 08.2015
- Led strategic initiatives to enhance student engagement and success programs.
- Developed and implemented policies to improve operational efficiency across departments.
- Facilitated partnerships with local agencies to expand educational opportunities for students.
Family Nurse Practitioner
CHRISTUS Medical Group (Woodridge/Hacienda And Live Oak Nursing Homes)
01.2010 - 01.2012
- Conducted comprehensive patient assessments to develop personalized care plans.
- Managed chronic disease management programs, promoting patient education and self-management strategies.
- Monitored patient progress and adjusted treatments accordingly.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to concerns.
- Served as a preceptor for nursing students, fostering their clinical skills development in primary care settings.
- Developed strong relationships with local healthcare providers to facilitate seamless coordination of referrals for specialized services.
- Provided mental health support by assessing emotional well-being, offering counseling services, and referring patients to specialists when needed.
ED Director
CHRISTUS Spohn Beeville Hospital
01.2009 - 01.2010
- Directed strategic initiatives to enhance patient care quality and operational efficiency.
- Collaborated with department heads to develop and implement hospital policies and procedures.
- Led interdisciplinary teams in delivering comprehensive healthcare services to diverse populations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
MS/PEDI/TELE, Director
CHRISTUS Spohn Beeville Hospital
01.2008 - 01.2009
- Led cross-functional teams to develop and implement strategic initiatives, enhancing operational efficiency.
- Directed budget planning and resource allocation to align with organizational goals.
- Oversaw performance metrics analysis, driving continuous improvement across departments.
- Implemented strategic change management processes, fostering a culture of adaptability within the organization.
- Pioneered adoption of sustainable practices, leading to industry recognition and awards.
- Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
Graduate Family Nurse Practitioner
UTMB McConnell State Correctional Facility
01.2007 - 01.2008
- Conducted comprehensive health assessments for diverse inmate population, prioritizing individualized care plans.
- Managed chronic illness treatment, ensuring adherence to established protocols and enhancing patient outcomes.
- Handled complex cases involving multiple comorbidities effectively by employing critical thinking skills and seeking expert consultations when necessary.
- Performed patient physicals and compared and contrasted results with established medical records to provide proper diagnosis and facilitate appropriate treatment.
- Promoted health maintenance and disease prevention through patient education and counseling on lifestyle modifications.
- Provided mental health support by assessing emotional well-being, offering counseling services, and referring patients to specialists when needed.
- Helped patients manage acute and chronic pain.
Nursing Coordinator/Educator
Coastal Bend College
01.2001 - 01.2007
- Coordinated nursing schedules, ensuring optimal staff coverage and patient care
- Implemented process improvements to enhance nursing efficiency and service delivery
- Managed departmental budgets, optimizing resource allocation for effective operations
- Mentored new nurses, providing guidance on clinical skills development and professional growth opportunities.
- Maintained high-quality patient care by providing ongoing education and support for nursing staff.
- Enforced nursing practice standards and recommended unit and institution policies and procedures to boost medical care quality.
Shift Coordinator
CHRISTUS Spohn Beeville Hospital
01.1997 - 01.2007
- Coordinated staff schedules to optimize coverage and enhance patient care delivery.
- Implemented quality control measures to ensure compliance with healthcare standards and protocols.
- Facilitated effective communication among team members to streamline operations and reduce errors.
- Successfully managed conflicts among staff members, resulting in improved morale and reduced workplace tension.
- Provided regular updates to senior management regarding shift performance metrics, identifying trends or concerns that needed attention or remediation efforts.
- Consistently enforced company policies and procedures while remaining sensitive to individual needs of staff members when addressing disciplinary matters or resolving conflicts.
Charge Nurse ED
CHRISTUS Spohn Beeville Hospital
01.1997 - 01.2007
- Supervised nursing staff to ensure compliance with hospital policies and patient care standards.
- Mentored new nurses in clinical procedures and best practices for effective patient management.
- Coordinated patient admissions, discharges, and transfers to optimize bed utilization and workflow efficiency.
- Implemented quality improvement initiatives that enhanced patient safety and satisfaction scores.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Championed a positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.
- Contributed significantly towards Joint Commission accreditation compliance through regular audits, staff education and process improvement recommendations.
- Participated in quality improvement initiatives, contributing to the development of best practices within the department.
Staff Nurse ICU
Bee County Regional Hospital
01.1992 - 01.1997
- Administered medications and monitored patient vital signs in high-acuity environments.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Utilized advanced monitoring systems to assess patient conditions and respond to emergencies.
- Trained new nursing staff on ICU protocols, enhancing team efficiency and compliance.
- Led quality improvement initiatives that enhanced patient outcomes and operational workflows.
- Conducted thorough assessments to ensure accurate documentation and continuity of care.
- Facilitated smooth transitions between units by collaborating with other healthcare professionals during patient handoffs or transfers.
- Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
- Coordinated with healthcare staff from various disciplines to devise, carry out, and manage personalized care plans to benefit patient health and recovery.
Education
Master of Science -
National Registry of Certified Medical Examiner
01.2014
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International Association of Forensic Nurses
01.2012
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Saint Louis University School of Medicine
Saint Louis, MO01.2012
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Serchie Forensic INK
01.2012
Master of Science in Nursing - Family Nurse Practitioner
Texas A & M University – Corpus Christi
01.2007
Bachelor of Science in Nursing - undefined
Texas A & M University – Corpus Christi
01.2005
Associate of Applied Science in Nursing - undefined
New York Regents College
01.1997
Licensed Vocational Nursing and General Classes -
Coastal Bend College
Beeville, TX01.1992
General Study - undefined
University Of Maryland
01.1989
Skills
- Proficient in Microsoft Office Suite
- Client engagement
- Small business management
- Relationship building
- Effective verbal communication
- Customer service
- Project management
- Operations management
- Business management
- Medical Examiner
- Strategic business planning
- Strategic planning
- Project estimating
- Staff management
- Marketing
- Team oversight
- Financial management
- Staff hiring
- Business development
- Business launch
- Business administration
- Consulting
- Negotiation
- Employee development
- Financial planning
- Cost reduction
- Regulatory compliance
- Budget development
- Human resource management
- Talent development
- Partnership development
Accomplishments
- Supervised team of 23 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 7 in the development of increasing enrollment.
- Implementation - Assisted in implementation of new tracking system that resulted in improved patient care.
- Supervision - Headed onboarding process for new nursing staff.
- Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
- Documentation - Ensured charting accuracy through precise documentation.
- Training - Trained team of staff nurses in medical office procedures to ensure consistent quality of care.
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
Affiliations
- Forensic International Nurse Association
- Dermatology Association
- American Academy of Nurse Practitioner
- American Association of Diabetes
- Texas Nurses Association
- American Collage of Correctional Physician
Certification
- National Registry Medical Examiner (Certified)
- APRN License, Texas (certified)
- FNP License, Texas
- ACLS/PALS/CPR
Languages
Tagalog
Native or Bilingual
Interests
- Cooking
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I enjoy helping others and giving back to the community
- Woodworking
- Baking
- Music
Other
- Baby Sitter Instructor
- Preceptors for RN students and Advance Nurse Practioner Students
- Women Shelter of South Texas
- International Association of Forensic Nurses
- End Violence against Women International (online training institute)
Section name
- Coastal Bend College Board of Trustees May 2021-Present
- Bee Development Authority Member May 2022-Present
- Best In Beefor Best Family Practice 2021-2022
Timeline
Owner of Walk-in Clinics
Coastal Bend Urgent Care, LLC
08.2016 - Current
Family Nurse Practitioner, FNP-C
Reliant Rehab
02.2015 - 07.2016
Interim Nursing Director
Coastal Bend College
01.2014 - 08.2015
Family Nurse Practitioner
Twin Fountains Walk In Clinic
01.2013 - 01.2016
Family Nurse Practitioner
Bee County Jail
01.2011 - 01.2016
Volunteer Preceptor for Medical /Nursing Students
Coastal Bend Urgent Care, LLC
09.2010 - Current
Family Nurse Practitioner
EmCare Medical Group, CHRISTUS Spohn ER
01.2010 - 01.2016
Family Nurse Practitioner
CHRISTUS Medical Group (Woodridge/Hacienda And Live Oak Nursing Homes)
01.2010 - 01.2012
ED Director
CHRISTUS Spohn Beeville Hospital
01.2009 - 01.2010
MS/PEDI/TELE, Director
CHRISTUS Spohn Beeville Hospital
01.2008 - 01.2009
Graduate Family Nurse Practitioner
UTMB McConnell State Correctional Facility
01.2007 - 01.2008
Nursing Coordinator/Educator
Coastal Bend College
01.2001 - 01.2007
Shift Coordinator
CHRISTUS Spohn Beeville Hospital
01.1997 - 01.2007
Charge Nurse ED
CHRISTUS Spohn Beeville Hospital
01.1997 - 01.2007
Staff Nurse ICU
Bee County Regional Hospital
01.1992 - 01.1997
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International Association of Forensic Nurses
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Saint Louis University School of Medicine
undefined
Serchie Forensic INK
Master of Science in Nursing - Family Nurse Practitioner
Texas A & M University – Corpus Christi
Bachelor of Science in Nursing - undefined
Texas A & M University – Corpus Christi
Associate of Applied Science in Nursing - undefined
New York Regents College
General Study - undefined
University Of Maryland
Master of Science -
National Registry of Certified Medical Examiner
Licensed Vocational Nursing and General Classes -
Coastal Bend College