Mercy Frank
Montgomery
Summary
Experienced property management professional with 11 years of tenure at FirstService Residential, advancing through six roles. For the past eight years, I have supported a master planned community, overseeing services for more than 15,000 residents. Skilled in community operations, inspections, resident relations, vendor coordination, and management of large-scale common areas. Recognized for strong communication, organizational excellence, and timely execution in managing high-volume and complex community requirements.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Woodforest OAI
Montgomery
01.2020 - Current
- Manage and track resident and contractor inquiries, ensuring timely and accurate follow-up.
- Answer high-volume phone calls, and provide up-to-date community information.
- Create, assign, and oversee work orders across all community common areas, including parks, walking paths, drainage, buildings, lighting, fencing, signage, irrigation, plumbing, fountains, and MUD concerns.
- Perform monthly inspections of 16 parks, 3 pools, 2 dog parks, soccer fields, and the 1 splash pad, generating work orders for all maintenance and safety issues.
- Prepare quarterly presentations for two MUD districts, and coordinate with Development on construction-related concerns.
- New resident onboarding.
Community Administrator
Woodforest OAI
Montgomery
01.2017 - 01.2019
- Supported onsite operations, including work orders, inspections, resident communication, and contractor coordination.
- Assisted with park inspections, project tracking, administrative documentation, and community updates.
Office Manager & Assistant to Senior Director
Firstservice Residential
01.2015 - 01.2017
Service Specialist
Firstservice Residential
01.2014 - 01.2015
Call Center Representative & Front Desk Receptionist
Firstservice Residential
01.2013 - 01.2014
Skills
- Community and property management
- Vendor and contractor coordination
- Work order systems and documentation
- Resident relations and communication
- Inspection and reporting
- HOA/MUD operations
- Project budgeting, tracking, and execution management
- Conflict resolution and problem solving
Certification
HOPA (Older Persons Act) 55+ Community's
Accomplishments
2025 Community of the year - Woodforest OAI - CAI Greater Houston Chapter
Timeline
Assistant General Manager
Woodforest OAI
01.2020 - Current
Community Administrator
Woodforest OAI
01.2017 - 01.2019
Office Manager & Assistant to Senior Director
Firstservice Residential
01.2015 - 01.2017
Service Specialist
Firstservice Residential
01.2014 - 01.2015
Call Center Representative & Front Desk Receptionist
Firstservice Residential
01.2013 - 01.2014