Mercy Genao
Bronxville,NY
Summary
Proven mental health awareness and tax preparation expertise, demonstrated at Rising Ground and ATAX. Skilled in fostering therapeutic alliances, enhancing community integration, and improving financial accuracy for clients. Achieved significant trust through positive reinforcement and effective boundary establishment, contributing to both individual and community well-being.
Overview
5
5
years of professional experience
Work History
Residential Youth Care Worker
Rising Ground
01.2022 - Current
- Facilitated transportation arrangements for appointments or outings, promoting social integration in the community.
- Developed strong rapport with each resident under my care based on trust, empathy, understanding thus fostering therapeutic alliances that promoted healing.
- Improved residents'' well-being by developing and implementing individualized care plans.
- Conducted one-on-one behavior management counseling for clients by teaching coping techniques and giving guidance and support.
- Assisted residents in setting and achieving personal goals, empowering them to take ownership of their lives and make positive changes.
Tax Preparer Intern
ATAX
01.2020 - 04.2022
- Contributed to a positive work environment through effective communication and teamwork.
- Developed comprehensive understanding of various tax software programs, increasing accuracy and productivity.
- Cultivated strong relationships with new and returning clients resulting in high levels of trust in our services.
- Assisted senior tax preparers in completing complex tax returns for both individuals and businesses.
Education
Bachelor of Arts - Business Administration And Management
Lehman College
Bronx, NY01.2025
Skills
Mental health awareness
Positive Reinforcement
Community Resources
Boundaries Establishment
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Residential Youth Care Worker
Rising Ground
01.2022 - Current
Tax Preparer Intern
ATAX
01.2020 - 04.2022
Bachelor of Arts - Business Administration And Management
Lehman College
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