Mercy Guerrero
San Antonio
Overview
4
4
years of professional experience
Work History
Teller
Wells Fargo
02.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated customers on use of banking website and mobile apps.
- Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
To Go
Outback
09.2023 - 03.2024
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Maintained up-to-date knowledge of health and safety protocols, ensuring compliance and protecting all stakeholders.
Counter Manager
Macys
06.2021 - 05.2023
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Achieved sales goals through effective communication and demonstration of products.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
- Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
Education
Southwest High School / Southwest Legacy
Von Ormy, TX06.2019
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Relationship building and management
Timeline
Teller
Wells Fargo
02.2024 - Current
To Go
Outback
09.2023 - 03.2024
Counter Manager
Macys
06.2021 - 05.2023
Southwest High School / Southwest Legacy
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