Hi, I’m
MERCY ISIDRO
Ashburn,VA
Summary
Diligent, detail-oriented and experienced at administration. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
years of professional experience
Work History
Gonzales Services LLC
Tax Processor
01.2021 - Current
Job overview
- Processed many Individual Tax Income Return, set up payment plans
- Responded to taxpayers questions and helped individuals complete and file tax documentation.
- Recommended financial solutions in relation to tax implications.
- Register new car insurance policies, update customer information, manage customer claims before the insurance
- Assisted in the purchase of residential homes, showing, managing documentation before the loan officer
GRAVY WORK
Banquet Food Server
04.2019 - 12.2022
Job overview
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Arranged linens and table settings according to seating plan and event theme.
AUDITAM
Auditor's Assistant
02.2017 - 07.2018
Job overview
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Produced and reviewed audit reports for submission to inspector general
- Complied with established internal procedures by examining reports, processes and documentation.
Supreme Court Of Justice
Planing and Budget Analyst
11.2011 - 11.2017
Job overview
- Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
- Generated annual budget forecasting information for corporate reports.
- Compiled statistical data after each month-end closing.
Social Security Of Venezuela
Supervisor of Operations
10.2008 - 10.2011
Job overview
- Worked in matrix management environment with oversight of division level managers, operations, services, finance, human resources, safety and compliance.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Education
National School of Administration And Public FinanCaracas - Venezuela
Bachelor of Science from Fiscal Sciences Mension Income
04.2008
Mariscal Sucre Technological Institute of AdministCaracas - Venezuela
Bachelor of Science from Business Administration
10.2004
Skills
- Administrative Procedures
- Customer Support Needs Assessment
- Active Listening
- Complex Problem-Solving
- Office Equipment
- Personal Income Tax Preparer with PTIN number
- Intuit QuickBooks
- Notary
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Tax Processor
Gonzales Services LLC
01.2021 - Current
Banquet Food Server
GRAVY WORK
04.2019 - 12.2022
Auditor's Assistant
AUDITAM
02.2017 - 07.2018
Planing and Budget Analyst
Supreme Court Of Justice
11.2011 - 11.2017
Supervisor of Operations
Social Security Of Venezuela
10.2008 - 10.2011
National School of Administration And Public Finan
Bachelor of Science from Fiscal Sciences Mension Income
Mariscal Sucre Technological Institute of Administ
Bachelor of Science from Business Administration
Similar Profiles
Matthew DoanMatthew Doan
Delivery Associate at Amazon - Speedy Gonzales LLC.Delivery Associate at Amazon - Speedy Gonzales LLC.
IESHA BLANDIESHA BLAND
BC Manager at Cs Logistics Gonzales LLC FEDEXBC Manager at Cs Logistics Gonzales LLC FEDEX
Jesus GonzalesJesus Gonzales
Director of Operations at Gonzales Dance Academy LLCDirector of Operations at Gonzales Dance Academy LLC
Madison ArroyoMadison Arroyo
Supervisor at Sweet FrogSupervisor at Sweet Frog
ARCHIBOLD NIKOIARCHIBOLD NIKOI
Deskside Technician Tier 2 at IntelliDyneDeskside Technician Tier 2 at IntelliDyne