Mercy Mugo
New York,NY
Summary
Proficient in delivering program coordination that enhances and expands services to patients and the community. Recognized for ability to interface with all levels of management while facilitating engagement between hospital staff and patients.
Overview
10
10
years of professional experience
Work History
Medical Secretary
NYU Langone Orthopedic Center: Center for Autoimmune and Musculoskeletal Diseases
01.2021 - Current
- Coordinate and maintain appointment schedules for more than 20 Rheumatologists, ensuring efficient patient flow and minimizing wait times
- Manages Pre-Authorizations and Certificates and ensures appropriate procedure and diagnosis coding for patients
- Manage patient inquiries in person and over the phone, providing accurate information and excellent customer service
- Monitors more than 200 NYU MyChart messages from patients ensuring responses in a timely manner
- Collaborate with medical staff and other departments to ensure effective communication and workflow within the practice
- Weekly reports compilations with management
- Responsible for training new hires.
Secretary II
NYU Langone Orthopedic Center: Center for Autoimmune and Musculoskeletal Diseases
01.2019 - 01.2021
- Provided triage service that promoted world-class patient care/customer care service in a high-volume patient facility and fast-paced environment
- Resolved e-mails and phone calls daily for Physical and Occupational Therapy appointment requests
- Responsible for front-end revenue cycle process in check-in/check-out with a daily volume of 300-450 patients
- Transcribed radiology prescription using ICD-10 codes and procedure codes
- Maintained and updated physicians & clinical staff’s schedule
- Prioritized patients’ follow-up appointments according to procedures and policies
- Collaborated within multiple departments (e.g., Sport/Pain Management, Spine, Physical/ Occupational Therapy, Rheumatology, Adult Reconstruction, Infusion and Radiology) to ensure effective communication.
Bed Associate
NYU Langone Orthopedic Hospital / HJD
01.2016 - 01.2019
- Managed scheduling for facility admissions and optimized bed occupancy for a teaching hospital with 25K+ employees, 1K beds, and 2K+ attending physicians
- Coordinated multidisciplinary teams’ communication by utilizing patient flow software to document patient care information
- Aligned goals and processes among different departments to ensure consistent patient experience while maintaining coverage
- Achieved 97%+ on-time and on/under budget completion of multiple projects while managing teams
- Managed 40 daily placements by evaluating availability and placing based on priority
- Deliver reports and analyses that enable data-driven decision-making around occupancy rates and key risks
- Collaborated with physicians to manage scheduling for 33 monthly external transfers.
Admitting Clerk
NYU Langone Orthopedic Hospital / HJD
01.2014 - 01.2016
- Managed bed assignment, pre-admission, and admission process for hospitals specializing in orthopedic, musculoskeletal, and neurological conditions
- Communicated with patients and families to explain the admissions process, insurance coverage, and limitations, and collect necessary documentation
- Enabled reporting and tracking by compiling hospital data based on statistics and census
- Maintain and update patient records, ensuring accuracy and confidentiality in compliance with HIPAA regulations
- Managed records for 38 daily admissions and ensured input of all information into the records management system
- Coordinated pre-admissions by scheduling patient arrival times and communicating hospital policies and expectations.
Education
Masters of Arts in Healthcare Administration Management -
St Mary’s University of Minnesota
Minneapolis, MNBachelor of Science in Health and Human Services -
St John’s University
New York, NYSkills
- Business leader across multiple student organizations with experience managing 20 employees in a store setting
- EPIC
- WebEx
- Electronic Medical Records (EMR)
- PeopleSoft
- OnBase
- Microsoft Suite
- Spreadsheet
- Powerpoint
- Project Management
- Scheduling
- Inventory Management
- Logistics Planning
- Process Improvement
- Customer Service
- Patient Relations
- Deep knowledge of healthcare policies, laws, and regulations including HIPPA and JCAHO
- Outstanding skills in utilizing technology to provide business solutions
- Excellent organizational and multitasking skills, with the ability to prioritize tasks and manage time effectively
- Exceptional attention to detail, ensuring accuracy in record-keeping and maintaining confidentiality of sensitive information
- Able to work independently and collaboratively as part of a team in a fast-paced and dynamic environment
- High aptitude for learning and trying new methods to achieve results
- Strong analytical, strategic planning, and influential skills
Personal Information
Title: Health Service Administrator
Timeline
Medical Secretary
NYU Langone Orthopedic Center: Center for Autoimmune and Musculoskeletal Diseases
01.2021 - Current
Secretary II
NYU Langone Orthopedic Center: Center for Autoimmune and Musculoskeletal Diseases
01.2019 - 01.2021
Bed Associate
NYU Langone Orthopedic Hospital / HJD
01.2016 - 01.2019
Admitting Clerk
NYU Langone Orthopedic Hospital / HJD
01.2014 - 01.2016
Masters of Arts in Healthcare Administration Management -
St Mary’s University of Minnesota
Bachelor of Science in Health and Human Services -
St John’s University
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