Creative Marketing Manager with expertise in both online and direct mail marketing campaigns and strategy. Solid understanding of digital marketing and website analytics. Recognized for quickly understanding customer needs and consistently delivering timely and cost-effective solutions.
Hi, I’m
Mercy Munodya
Masvingo,Zimbabwe
Summary
Overview
4
years of professional experience
Work History
Mumbijo Law PractitionersHarare, Zimbabwe
Marketing Manager
02.2023 - Current
Job overview
- Developed and implemented marketing plans for new products.
- Analyzed market trends to identify potential opportunities for growth.
- Conducted customer research to gain insights into consumer behavior.
- Managed social media accounts and campaigns.
- Planned events such as webinars or seminars to engage customers.
Hello Project Developers HARARE, Zimbabwe
Customer Service Manager
01.2020 - 01.2022
Job overview
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
Education
Great Zimbabwe University Zimbabwe
Bachelors of Commerce Honours Degree in Marketing Management from Marketing Management And Research
10-2022
University Overview
Skills
- Influencer Marketing
- CRM Management
- Retail Marketing
- Digital Marketing
- Social Media Marketing
- Service Promotion
- Relationship Building
- Customer Retention Strategies
Languages
English
Proficient
C2
Quote
Business has only two functions – marketing and innovation.
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteImportant To Me
Personal development programsCompany CultureWork-life balanceInterests
Content creation, Creative writing, Exercise, Photography
Timeline
Marketing Manager
Mumbijo Law Practitioners
02.2023 - Current
Customer Service Manager
Hello Project Developers
01.2020 - 01.2022
Great Zimbabwe University
Bachelors of Commerce Honours Degree in Marketing Management from Marketing Management And Research
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