Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

MERCY MWITI

Newark,DE

Summary

Results-driven and focused on building successful, empowered teams to satisfy both business and customer demands. Bring a practical approach to problem-solving and a drive to see things through to completion. Instigate positive changes as head of successful teams with loyal and satisfied employees. Always looking for ways to improve operations and increase team success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Miss Tourism Nairobi

Miss Tourism Kenya
, Kenya
08.2018 - 08.2022
  • Identification and mapping of Tourist sites and attractions within Nairobi County in an effort to create awareness of tourism in our county;
  • Promoting Nairobi County as a tourist destination of choice within and outside Nairobi County;
  • Creating awareness and advocating for Kenyan Brands
  • Taking part in clean-up exercises in Nairobi County in an urge to reinstate it to its former glory;
  • Gracing National and International Events to speak on behalf of the Miss Tourism Kenya Organization
  • Identifying and proposing tourism sites in dire need of rehabilitation.

Co-Founder

Excellent Enterprise Self Help Group
, Kenya
05.2014 - 09.2020
  • Supported business development with marketing campaign strategy and industry networking
  • Promoted employee retention by building an inclusive work culture and promptly addressing employee relations issues
  • Cultivated customer rapport and promoted loyalty by offering incentives for repeat business
  • Drove company objectives by recruiting and developing top-quality talent
  • Strengthened company position in the market, leveraging industry knowledge and business acumen to achieve consistent successes.

Operations Manager

Champion Engineering Works and Supplies
04.2016 - 04.2018
  • Empowered employees by coordinating necessary resources to effectively handle needs and achieve objectives
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Liaised with internal departments to ensure client needs are fulfilled effectively
  • Resolved process inefficiencies through effective analysis and resolution of deficient areas
  • Achieved operational objectives through effective recruitment strategies and strategic planning
  • Kept staff performing at peak levels with clear objectives and hands-on strategies
  • Handled forecasted business volume expertly by planning, organizing, and delegating daily operational activities.

Community Manager

Djuaji Research Limited
03.2015 - 12.2015
  • Managed the growth of the company's presence through marketing in strategically relevant online platforms;
  • Maintained customer satisfaction by handling complex customer concerns
  • Enhanced customer experiences with improved team workflow and more effective solutions for common problems

Education

Master of Science - Information Systems Technologies

Wilmington University
New Castle, DE
05-2025

Business Analytics -

Harvard Business School (Online)
Boston, MA
06.2021

Bachelor of Science - International Business Management

United States International University
Nairobi, Kenya
09.2019

High School Diploma -

Juja Preparatory And Senior School
Nairobi, Kenya
06.2012

Skills

  • Customer Relations and Satisfaction
  • Administration and Reporting
  • Managing Operations and Efficiency
  • Quality Assurance
  • Operational Planning
  • Good work ethic
  • Stakeholder Relations
  • Workflow Optimization
  • Staff Management
  • Brand Management

Certification

  • Business Analytics, Harvard Business School (Online) - 2021
  • Peace Ambassador, Universal Peace Federation - 2018
  • Delegate, MS- Model United Nations - 2011

Languages

English
Native/ Bilingual
French
Limited
Swahili
Native/ Bilingual

References

References available upon request.

Timeline

Miss Tourism Nairobi

Miss Tourism Kenya
08.2018 - 08.2022

Operations Manager

Champion Engineering Works and Supplies
04.2016 - 04.2018

Community Manager

Djuaji Research Limited
03.2015 - 12.2015

Co-Founder

Excellent Enterprise Self Help Group
05.2014 - 09.2020

Master of Science - Information Systems Technologies

Wilmington University

Business Analytics -

Harvard Business School (Online)

Bachelor of Science - International Business Management

United States International University

High School Diploma -

Juja Preparatory And Senior School

Similar Profiles

CREATE PROFILE
MERCY MWITI