MERCY OHAYA
Marietta,USA
Summary
Developed strong organizational and data management skills in fast-paced pharmaceutical environment. Transitioning to new field, bringing experience in managing detailed records, delivering exceptional customer service, customer satisfaction and ensuring accuracy under pressure. Looking to leverage these skills in dynamic and challenging new role.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CPhT Pharmacy Technician
CVS Health Retail
01.2022 - Current
- Supporting pharmacological services by assembling, stocking and distributing medications
- Maintaining records by recording and filing the prescriptions and orders of Physicians
- Sorting, stocking and labeling medications and monitoring inventory
- Responding to the requests of patients and healthcare providers, answering their questions and referring various inquiries to the Pharmacist
- Complying with rules, regulations and procedures to help maintain a clean and safe pharmacy, such as by sterilizing equipment and surfaces
- Processing prescriptions electronically and ensuring all information is accurate and complete
- Generating revenues by recording, calculating and issuing charges
- Undertaking administrative tasks such as record-keeping as assigned by a Physician or facility manager from time to time
- Data Entry of patient’s information
- Provided excellent customer service, addressing patient inquiries and concerns promptly.
- Maintained accurate patient records, facilitating seamless pharmacy operations.
- Assisted in training new pharmacy staff to ensure adherence to protocols and procedures.
- Collaborated with healthcare professionals to resolve prescription discrepancies.
- Conducted inventory checks to ensure adequate stock levels and prevent shortages.
- Facilitated communication between pharmacists and patients, improving service delivery.
- Managed phone inquiries to provide information and resolve issues promptly.
- Enhanced patient education by explaining dosage instructions and potential side effects.
- Implemented safety protocols, contributing to a secure pharmacy environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Resolved third-party billing, computer system and customer service issues.
Customer Service Representative
INFOCISION
05.2020 - Current
- Handled emails, inbound calls, and outbound calls from prospective clients
- Assisted customers effectively by solving disputes
- Assisted customers with a warm and professional attitude
- Discusses products offered and ensures customer satisfaction
- Provides customer additional information and explains services
- Completes supporting paperwork and data entry as required
- Accurately captures customer information and maintains service report
- Following standard procedures for proper escalation of unresolved issues to appropriate internal teams
- Enrolling clients for different programs such as Experian
- Gathering, collating, and preparing documents, materials, and information for data entry as required
- Conducting research to obtain information for incomplete documents and materials
Sales Associate
GOODWILL OF NORTH GEORGIA
07.2017 - 04.2020
- Greeting customers, responding to questions, improving engagement with merchandise and Providing outstanding customer service
- Achieving established goals
- Maintaining an orderly appearance throughout the sales floor
- Superior product knowledge
Pharmacy Research Assistant
Jaja Pharmaceuticals
10.2014 - 09.2016
- Responsible for preparation of medications required for the treatment
- Responsible for the preparation, distribution, and accountability of drugs utilized; as well as recording, receiving, and storing all pharmaceutical supplies, determining bulk compounds needed
- Responsible for packaging and labeling all products compounded for treatment
- Performs Miscellaneous job-related duties as assigned
- Report queries and problems
- Reviews files and medical records, case report forms and source documents for completeness and accuracy
Customer Relationship Manager
Hyundai showroom, Service and part center
10.2012 - 09.2014
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Solicit sales of new or additional services or products
- Responsible for managing incoming and outgoing calls
- Build long-lasting relationship with customers
Education
Bachelor of Science - Statistics
Nnamdi Azikiwe University
Associate’s - Health care clinical research
Wake Technical Community College
01.2025
Skills
- Active Listening
- Team Collaboration and Negotiation
- Responsible and efficient with good computer skills
- Strong Time Management
- Good interpersonal skills and ability to multitask
- Able to adapt to different situations and individuals
- Data Entry, Research
- Good Clinical practice
- Data collection
- Data management
- Health information
- Order Entry
- Medical terminology
- Tutoring
- Data Collection
- Academic Advising
- Statistics
- Regression Analysis
- Clinical Research
- Statistical Analysis
- Medical records
- Documentation
- Patient service
- Exceptional Customer service
- Applied behavior analysis
- Working with people with autism and health challenges
Certification
- Principles of clinical pharmacology Present
- Introduction to the Principles and Practice of Clinical Research Present
- GOOD CLINICAL PRACTICE May2022 to Present
- Support broker March2022 to Present
- Licensed Pharmacy Technician June2017 to Present
- Accident and Sickness, Agent - Life Insurance February2022 to Present
- Health Information Technology Fundamentals Present
- Data management for clinical research Present
Assessments
- Customer focus & orientation — Proficient July2024 Responding to customer situations with sensitivity Full results: Proficient
- Customer service — Proficient June2020 Identifying and resolving common customer issues Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
CPhT Pharmacy Technician
CVS Health Retail
01.2022 - Current
Customer Service Representative
INFOCISION
05.2020 - Current
Sales Associate
GOODWILL OF NORTH GEORGIA
07.2017 - 04.2020
Pharmacy Research Assistant
Jaja Pharmaceuticals
10.2014 - 09.2016
Customer Relationship Manager
Hyundai showroom, Service and part center
10.2012 - 09.2014
Bachelor of Science - Statistics
Nnamdi Azikiwe University
Associate’s - Health care clinical research
Wake Technical Community College
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