To acquire a challenging position in an organization with the aim of diligently utilizing my skills and competencies to the fulfillment of organizational goals and for self enhancement.
Overview
11
11
years of professional experience
Work History
NATIONAL SERVICE
09.2012
QUALITY CONTROL COMPANY LTD (Accounts Dept)
DUTIES AND RESPONSIBILITIES:
Prepared Cheque Request Vouchers (CRVs) for various claims.
Prepared bank reconciliation statements.
Raised journal vouchers for petty cash imprest.
Assisted with general office duties.
Handled staff terminal welfare reconciliation.
Use of ACCPAC (Sage ERP Accounting Package) to reconcile various accounts.
Teller and Customer Relations Consultant
STANBIC BANK GHANA
07.2014 - 09.2023
Handles all forms of cash transaction.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Handled customer inquiries and suggestions courteously and professionally.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Updated account information to maintain customer records.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Processed customer service orders promptly to increase customer satisfaction.
Exhibited high energy and professionalism when dealing with clients and staff.
Trained new personnel regarding company operations, policies and services.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
INTERNSHIP
QUALITY CONTROL COMPANY LTD
10.2012 - 09.2014
DUTIES AND RESPONSIBILITIES:
Assisted in the preparation of payroll for staff.
Assisted in the preparation of provident fund and cocoa mutual fund for staff.
Handled the preparation of over time schedule.
Collected, arranged, and input information into database system.
Gathered, organized and input information into digital database.
FIDELITY SALES AMBASSADOR
FIDELITY BANK
01.2014 - 06.2014
Opening all types of fidelity account.
Education
Bachelor Of Science Business Administration - Accounting
GHANA TECHNOLOGY COLLEGE UNIVERSITY
Accra, Ghana
08.2016
Higher National Diploma (HND) Accountancy - Accounting
ACCRA POLYTECHNIC
Accra, Ghana
05.2012
Senior Secondary School Certificate Examination (SSSCE) -
WESLEY GRAMMAR SCHOOL
Accra, Ghana
07.2005
Skills
Clerical Support
Supply Restocking
Presentations
Scheduling
Recordkeeping
Attention to Detail
Multitasking and Organization
Fast Learner
Teamwork and Collaboration
Religion
Christian
Marital Status
Married
National Service
QUALITY CONTROL COMPANY LTD (Accounts Dept), NATIONAL SERVICE, Prepared Cheque Request Vouchers (CRVs) for various claims., Prepared bank reconciliation statements., Raised journal vouchers for petty cash imprest., Assisted with general office duties., Handled staff terminal welfare reconciliation., Use of ACCPAC (Sage ERP Accounting Package) to reconcile various accounts., 09/01/12, 09/01/12
QUALITY CONTROL COMPANY LTD (Accounts Dept), INTERNSHIP, Assisted in the preparation of payroll for staff., Assisted in the preparation of provident fund and cocoa mutual fund for staff., Handled the preparation of over time schedule., 05/01/10, 07/01/10
QUALITY CONTROL COMPANY LTD (Accounts Dept), INTERNSHIP, Assisted in the preparation of payroll for staff., Assisted in the preparation of provident fund and cocoa mutual fund for staff., Handled the preparation of over time schedule., 06/01/11, 08/01/11
Knowledge Skills Abilities
Use of ACCPAC (Sage ERP Accounting Package)
Use of Navision accounting software.
Basic knowledge in the use of Microsoft Office.
Ability to organize large volumes of work into smaller volumes.
Personal Information
Date of Birth: 03/31/87
Gender: Female
Nationality: Ghanaian
References
Mr. Hendrix Glover, Stanbic Bank Ghana, Digital Innovation Manager
+233201480657
Mrs. Eva Mensah, Senior Officer Account COCOBOD - Quality Control Division
+233208173615
Hobbies and Interests
Events Planning and Decorating
Cooking
Swimming
Timeline
Teller and Customer Relations Consultant
STANBIC BANK GHANA
07.2014 - 09.2023
FIDELITY SALES AMBASSADOR
FIDELITY BANK
01.2014 - 06.2014
INTERNSHIP
QUALITY CONTROL COMPANY LTD
10.2012 - 09.2014
NATIONAL SERVICE
09.2012
Bachelor Of Science Business Administration - Accounting
GHANA TECHNOLOGY COLLEGE UNIVERSITY
Higher National Diploma (HND) Accountancy - Accounting
ACCRA POLYTECHNIC
Senior Secondary School Certificate Examination (SSSCE) -