Summary
Overview
Work History
Education
Skills
Religion
Marital Status
National Service
Knowledge Skills Abilities
Personal Information
References
Hobbies and Interests
Timeline
Generic

MERCY OKOTAH

Columbus,OH

Summary

To acquire a challenging position in an organization with the aim of diligently utilizing my skills and competencies to the fulfillment of organizational goals and for self enhancement.

Overview

11
11
years of professional experience

Work History

NATIONAL SERVICE
09.2012
  • QUALITY CONTROL COMPANY LTD (Accounts Dept)
  • DUTIES AND RESPONSIBILITIES:
  • Prepared Cheque Request Vouchers (CRVs) for various claims.
  • Prepared bank reconciliation statements.
  • Raised journal vouchers for petty cash imprest.
  • Assisted with general office duties.
  • Handled staff terminal welfare reconciliation.
  • Use of ACCPAC (Sage ERP Accounting Package) to reconcile various accounts.

Teller and Customer Relations Consultant

STANBIC BANK GHANA
07.2014 - 09.2023
  • Handles all forms of cash transaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

INTERNSHIP

QUALITY CONTROL COMPANY LTD
10.2012 - 09.2014
  • DUTIES AND RESPONSIBILITIES:
  • Assisted in the preparation of payroll for staff.
  • Assisted in the preparation of provident fund and cocoa mutual fund for staff.
  • Handled the preparation of over time schedule.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.

FIDELITY SALES AMBASSADOR

FIDELITY BANK
01.2014 - 06.2014
  • Opening all types of fidelity account.

Education

Bachelor Of Science Business Administration - Accounting

GHANA TECHNOLOGY COLLEGE UNIVERSITY
Accra, Ghana
08.2016

Higher National Diploma (HND) Accountancy - Accounting

ACCRA POLYTECHNIC
Accra, Ghana
05.2012

Senior Secondary School Certificate Examination (SSSCE) -

WESLEY GRAMMAR SCHOOL
Accra, Ghana
07.2005

Skills

  • Clerical Support
  • Supply Restocking
  • Presentations
  • Scheduling
  • Recordkeeping
  • Attention to Detail
  • Multitasking and Organization
  • Fast Learner
  • Teamwork and Collaboration

Religion

Christian

Marital Status

Married

National Service

  • QUALITY CONTROL COMPANY LTD (Accounts Dept), NATIONAL SERVICE, Prepared Cheque Request Vouchers (CRVs) for various claims., Prepared bank reconciliation statements., Raised journal vouchers for petty cash imprest., Assisted with general office duties., Handled staff terminal welfare reconciliation., Use of ACCPAC (Sage ERP Accounting Package) to reconcile various accounts., 09/01/12, 09/01/12
  • QUALITY CONTROL COMPANY LTD (Accounts Dept), INTERNSHIP, Assisted in the preparation of payroll for staff., Assisted in the preparation of provident fund and cocoa mutual fund for staff., Handled the preparation of over time schedule., 05/01/10, 07/01/10
  • QUALITY CONTROL COMPANY LTD (Accounts Dept), INTERNSHIP, Assisted in the preparation of payroll for staff., Assisted in the preparation of provident fund and cocoa mutual fund for staff., Handled the preparation of over time schedule., 06/01/11, 08/01/11

Knowledge Skills Abilities

  • Use of ACCPAC (Sage ERP Accounting Package)
  • Use of Navision accounting software.
  • Basic knowledge in the use of Microsoft Office.
  • Ability to organize large volumes of work into smaller volumes.

Personal Information

  • Date of Birth: 03/31/87
  • Gender: Female
  • Nationality: Ghanaian

References

  • Mr. Hendrix Glover, Stanbic Bank Ghana, Digital Innovation Manager
  • +233201480657
  • Mrs. Eva Mensah, Senior Officer Account COCOBOD - Quality Control Division
  • +233208173615

Hobbies and Interests

  • Events Planning and Decorating
  • Cooking
  • Swimming

Timeline

Teller and Customer Relations Consultant

STANBIC BANK GHANA
07.2014 - 09.2023

FIDELITY SALES AMBASSADOR

FIDELITY BANK
01.2014 - 06.2014

INTERNSHIP

QUALITY CONTROL COMPANY LTD
10.2012 - 09.2014

NATIONAL SERVICE
09.2012

Bachelor Of Science Business Administration - Accounting

GHANA TECHNOLOGY COLLEGE UNIVERSITY

Higher National Diploma (HND) Accountancy - Accounting

ACCRA POLYTECHNIC

Senior Secondary School Certificate Examination (SSSCE) -

WESLEY GRAMMAR SCHOOL
MERCY OKOTAH