Mercy Omosefe
Methuen,MA
Summary
Seasoned Direct Care Worker with a proven track record at North Suffolk Community Service, enhancing client satisfaction through high-quality care and fostering positive group dynamics. Expert in patient care and safety monitoring, I excel in relationship building and crisis management, significantly reducing behavioral incidents. Certified in CPR and First Aid, my leadership and time management skills contribute to superior patient outcomes.
Overview
25
25
years of professional experience
Work History
Direct Care Worker
North Suffolk Community Service
07.2021 - Current
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
- Kept clients engaged in social networks and communities for personal health and growth.
Direct Care
Department Of Developmental Services
04.2018 - Current
- Carried out direct care based on caregiver, family or individual requirements.
- Enhanced client satisfaction by providing consistent and high-quality direct care services.
- Delivered excellent patient experiences and direct care.
- Worked as fill-in direct care staff in homes.
- Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
- Performed light housekeeping duties after the completion of direct care tasks which contributed towards a hygienic living environment.
- Assisted nurses with non-medical tasks, allowing them to focus on direct patient care responsibilities.
Residential Counselor
Life Care Center
10.1999 - 08.2012
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Monitored and documented client progress toward meeting goals and objectives.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
Skills
- Possesses a stable work history and credible references and excellent in human services
- Experience in dealing with clients and solving problems
- Excellent leadership skill
- Knowledgeable of other training associated to health services like OSHA, safety regulations, CPR, and First Aids
- Patient care
- Relationship building
- Time management
- Transportation
- Safety monitoring
Timeline
Direct Care Worker
North Suffolk Community Service
07.2021 - Current
Direct Care
Department Of Developmental Services
04.2018 - Current
Residential Counselor
Life Care Center
10.1999 - 08.2012