Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mercy Otumah

Mercy Otumah

Mansfield,TX

Summary

Results-oriented and personable Guest Assistant with a proven track record of delivering exceptional customer service and ensuring a positive airport experience for travelers at DFW Airport. Adept at providing clear and concise wayfinding guidance, resolving customer inquiries promptly, and collaborating seamlessly with airport staff and fellow contractors. Possesses strong problem-solving skills, adaptability to dynamic environments, and a commitment to maintaining safety and security protocols. Known for maintaining a friendly demeanor, fostering positive relationships with passengers, and contributing to a cohesive team atmosphere. Seeking to bring my expertise in customer assistance, communication, and multitasking to enhance the guest experience at DFW Airport.

Overview

14
14
years of professional experience

Work History

DFW Airport Contractor Guest Assistant

ADASTAFF
Mansfield, TX
06.2022 - Current
  • Reviewed and interpreted blueprints, specifications, and technical documents for accurate project execution.
  • Delivered exceptional customer service, addressing inquiries, providing directions, and maintaining a friendly atmosphere in the airport.
  • Guided travelers through the airport, offering clear directions to terminals, gates, and amenities, enhancing their overall journey.
  • Collaborated with airport staff and contractors to share relevant information and ensure coordinated guest assistance efforts.
  • Effectively communicated flight updates, gate changes, and pertinent details to keep passengers informed.
  • Resolved customer issues promptly, demonstrating strong problem-solving skills and a commitment to satisfaction.
  • Collaborated with airport authorities to address challenging situations, ensuring swift and effective resolutions.
  • Managed multiple tasks simultaneously in a fast-paced airport environment, adapting to changing circumstances.
  • Worked collaboratively with a diverse team to create an efficient guest assistance operation.
  • Participated in team meetings and training sessions to stay updated on airport procedures and protocols.
  • Adhered to safety and security protocols, ensuring a secure environment for guests and airport personnel.

Nanny

Self Employed
Abia State, Nigeria
12.2021 - 06.2022
  • Developed positive relationships with each child by providing nurturing care.
  • Communicated regularly with families regarding daily events and any concerns that may arise.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Assisted children with daily activities, such as dressing, bathing, and feeding.
  • Planned age-appropriate activities to help foster physical, mental, and emotional development.
  • Transported children to school, extracurricular activities, and appointments when needed.

Restaurant Owner

Appear in Person
Abia State, Nigeria
02.2010 - 05.2021
  • Established standards for quality control, customer service, health and safety regulations.
  • Trained and supervised kitchen staff in proper food preparation techniques.
  • Monitored customer feedback to ensure satisfaction with menu items and services provided.
  • Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies .

Education

High School Diploma -

Ngwa High School
Nigeria

Skills

  • Customer Service
  • Friendly, Positive Attitude
  • Calm Under Pressure
  • Teamwork and Collaboration
  • Flexible and Adaptable

Languages

English
Native/ Bilingual
Igbo
Native/ Bilingual

Timeline

DFW Airport Contractor Guest Assistant

ADASTAFF
06.2022 - Current

Nanny

Self Employed
12.2021 - 06.2022

Restaurant Owner

Appear in Person
02.2010 - 05.2021

High School Diploma -

Ngwa High School

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Mercy Otumah