Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic
Mercy Paterakis

Mercy Paterakis

Cashier/ PCT/NA
Spring,TX

Summary

Proactive and meticulous Caregiver and Cashier with over 10 years of experience in retail and healthcare industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in any position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Client Services Manager

Senior Helpers Home HealthCare
Houston, TX
09.2021 - 03.2022
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

One On One Caregiver

Private Care
The Woodlands, TX
04.2019 - 08.2021
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained clean, safe, and well-organized patient environment.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

Resident Care Partner

Avanti At Agusta Pines Senior Living
Spring, TX
06.2018 - 03.2020
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Taxi Driver/ Owner

Alexandrea’s Taxi Services
02.2013 - 05.2018
  • Arrived on time to customer appointments.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.

PCA/ EKG Tech

Tomball Regional Medical Center
Tomball, TX
04.2007 - 12.2010
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Collected and transported specimens to prepare for lab testing.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Answered patient assistance calls, assessed needs, and offered qualified support.

Cashier

Walmart
08.2006 - 03.2007
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

Shoe Stocker

Macys Department Store
The Woodlands, TX
10.2006 - 02.2007
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Performed inventory control, such as counting, and stocking merchandised.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Processed and packaged stock items for customer purchases.
  • Monitored inventory levels in stockrooms and alerted management to any discrepancies.
  • Kept work areas neat, clean and free from debris.
  • Followed orders precisely for correct items, sizes and quantities.

Cashier

Walmart
Kailua-Kona, HI
04.1998 - 11.1999
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Checked personal identifications during alcohol and tobacco sales.
  • Identified and resolved discrepancies and errors in customer accounts.

Cashier/ Stocker

7-eleven
Kailua-Kona, HI
11.1997 - 12.1998
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Checked personal identifications during alcohol and tobacco sales.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Identified and resolved discrepancies and errors in customer accounts.

CNA

Hale Heaven Rehabilitation Center
Kailua-Kona, HI
01.1998 - 10.2000
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients complete range of motion exercises to prevent loss of function during care.

Housekeeping Attendant

Sheraton Hotel & Resorts
08.2004 - 05.2005
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Responded to requests from patrons for linens and toiletries.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Changed bed linens and collected soiled linens for cleaning.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Polished fixtures to achieve professional shine and appearance.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Washed and put away kitchen dishes, utensils and glassware.

Skills

  • Client Interfacing
  • Staff Training
  • Recruitment and Hiring
  • Client Interactions
  • Coaching and Mentoring
  • Client Campaigns

Certification

Client Manager/ BLS

Languages

Tagalog, Visayan, Ilocano
Native or Bilingual

Timeline

Client Services Manager

Senior Helpers Home HealthCare
09.2021 - 03.2022

One On One Caregiver

Private Care
04.2019 - 08.2021

Resident Care Partner

Avanti At Agusta Pines Senior Living
06.2018 - 03.2020

Taxi Driver/ Owner

Alexandrea’s Taxi Services
02.2013 - 05.2018

PCA/ EKG Tech

Tomball Regional Medical Center
04.2007 - 12.2010

Shoe Stocker

Macys Department Store
10.2006 - 02.2007

Cashier

Walmart
08.2006 - 03.2007

Housekeeping Attendant

Sheraton Hotel & Resorts
08.2004 - 05.2005

Cashier

Walmart
04.1998 - 11.1999

CNA

Hale Heaven Rehabilitation Center
01.1998 - 10.2000

Cashier/ Stocker

7-eleven
11.1997 - 12.1998

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Mercy PaterakisCashier/ PCT/NA