Mercy Quezada
Bronx
Summary
Dedicated and responsive professional with proven skills in classroom management, behavior modification, and individualized support. Comfortable working with students of different skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning.
Overview
6
6
years of professional experience
Work History
Resident Teacher
Zeta Charter Schools
Bronx
08.2024 - Current
- Built and strengthened positive relationships with students, parents and teaching staff.
- Implement small group and individualized academic support to meet diverse student needs.
- Maintain classroom routines and positive behavior systems that align with school culture.
- Participate in ongoing professional development and coaching sessions.
- Collaborate with colleagues and families to support students' academic and social-emotional growth.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Contribute to a positive and inclusive school environment through active team participation.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
Supervisor
T-Mobile
Miami
06.2019 - 03.2022
- Built local partnerships to increase brand visibility and store outreach.
- Coordinated community events and engaged stakeholders to promote initiatives.
- Trained new hires and managed team operations to exceed sales and service goals.
- Monitored employee productivity to provide constructive feedback and coaching.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Education
Bachelor of Science - Bachelor of Science in Psychology
Florida International University
Florida12-2023
Skills
- Classroom management
- Lesson planning
- Student assessment
- Curriculum development
- Behavioral intervention
- Collaboration techniques
- Professional development
- Conflict resolution
- Effective communication
- Problem-solving
- Youth mentorship
Languages
Spanish
Professional
Affiliations
Community Service at Children’s Aid Society
• Under the general supervision of
Children’s Aid Society Director, as a
Youth Counselor would assist
Guidance counselors, Student
Resource Coordinators.
• Would encourage meaningful
engagement in summer program for
students and families.
• Would support students by designing
individualized interventions that
could impede full participation in summer programs.
Timeline
Resident Teacher
Zeta Charter Schools
08.2024 - Current
Supervisor
T-Mobile
06.2019 - 03.2022
Bachelor of Science - Bachelor of Science in Psychology
Florida International University
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