Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mercy Rin

San Jose,USA

Summary

I am a dynamic professional with 15 years of diverse experience, excelling in customer service and security management. Proven ability to multitask effectively while maintaining a meticulous focus on detail and quality. Expertise in safety protocols and emergency response, coupled with strong interpersonal skills, enhances team collaboration and operational efficiency. Dedicated to fostering positive environments and resolving conflicts while ensuring compliance with established standards. Committed to delivering exceptional service and contributing to organizational success. My background includes a wide range of skills and qualifications, including clerical work, data entry, receptionist duties, and cashiering. As a detail-oriented and proactive initiative-taker, I have consistently demonstrated my ability to manage tasks effectively and provide excellent customer service. I am confident that my experience and skill set will enable me to make an immediate and positive contribution to your team. Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans. Security professional with strong expertise in monitoring and managing security systems. Skilled in incident response, surveillance, and emergency communication. Known for effective teamwork and adaptability to dynamic environments. Reliable and focused on achieving optimal security outcomes.

Overview

27
27
years of professional experience

Work History

Caregivers

Home Instead Senior Care
03.2025 - Current
  • Depending on the Client’s needs
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.

Caregivers

Affordable Senior Care
02.2025 - Current
  • Depending on the Client’s needs
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Maintained entire family's schedule and organized events.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.

Overnight Security Guard

Trident Security Solutions LLC
10.2022 - 01.2025
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
  • Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
  • Provided detailed incident reports, streamlining communication with law enforcement and management.
  • Streamlined visitor check-in processes, enhancing efficiency of entry protocols.
  • Reduced false alarm responses, accurately assessing and responding to security alerts.
  • Led security briefings for new employees, ensuring high level of preparedness across team.
  • Enhanced security perimeter integrity by conducting regular patrols of property.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Wrote detailed reports of all security breaches and investigations.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Examined doors, windows and gates to verify security.
  • Initiated community watch program, strengthening ties between security personnel and local residents.
  • Improved inventory control in retail environments, conducting regular checks to prevent loss.
  • Increased staff compliance with security protocols through effective communication and enforcement.

PT Yard Duty Assistant

Campbell District – Castlemont Middle
10.2022 - 12.2023
  • Monitoring student behavior: Observing students on the playground to identify potential conflicts or unsafe situations.
  • Enforcing school rules: Addressing inappropriate behavior, reminding students of playground rules, and redirecting activities as needed.
  • Conflict resolution: Intervening to mediate minor disputes between students.
  • Reporting incidents: Notifying administrators about serious behavioral issues, injuries, or safety concerns.
  • Escorting students: Accompanying students to different areas of the school as needed, like the nurse's office or restroom.
  • Supervising equipment: Ensuring proper use and safe distribution of playground equipment.

Security Guard

Securitas Security Inc
08.2022 - 09.2022
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
  • Improved response time to incidents by maintaining clear communication channels with team members.
  • Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
  • Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
  • Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

Supervisor

Rite Aid #5993
08.2022 - 08.2022
  • Got Promoted 08/19/2018 More responsibilities and challenges
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.

Sales Associates & Cashier

Rite Aid Pharmacy #5993
11.2015 - 08.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Enhanced shopping experience, provided product information and location assistance.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Increased sales of promotional items by informing customers about current offers.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Reduced processing errors by meticulously following transaction procedures.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

HRIS Tech II-I

Palo Alto Medical Foundation
01.2010 - 07.2014
  • Received TB screening and Flu vaccination questionnaires and results from several of sources including Employees Health, managers and employees
  • Checks EPIC to retrieve employees' test results on a weekly basis and as needed
  • Accurately updates vaccination and testing information into Lawson HR information System as results arrive
  • Works collaboratively with a team to resolve any discrepancies
  • Make appropriate recommendations to improve the process
  • Running standard monthly compliance reports including TB, license and Flu reports out of Info View on the first week of each month and export data into Excel
  • Validates and to ensure data integrity or reports prior to sending to appropriate teams in a timely manner
  • Audits current license and certification verify licenses directly with licensing agency or online
  • Proactively follows up with managers in a timely manner to ensure all employees are compliant
  • Keeps HR managers fully informed of departments/employees out of compliance by providing HR managers with a monthly report with employees with expired license/certification
  • Accurately processes PAMFG new hires, change and termination PANS on a timely manner
  • Thoroughly audits data entry, follow-up with Directors of Physician Services and appropriate teams to ensure timely correction of discrepancies
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Updates procedures as needed to reflect current PAN process flows
  • Sends new hire, change and term reports to appropriate team members on a weekly basis
  • Accurately enters performance reviews into Lawson or PA26 data entry spreadsheet
  • Running routines, standards report and downloading data from Lawson to Excel as required
  • Responds to managers’ requests for basic HR reports pertaining to employee records
  • Interacts with HR team members, managers, and employees in a professional demeanor
  • Adheres to HRIS customer service standards by making effort to always exceed customer's experience by delivering excellent service
  • Accurately files license and certification copies into PAMF employees' personnel file to meet IMQ survey requirement
  • Represents HR team and acts as "approver" in the User Access Request (UAR) process for system access requests
  • Accurately validates UARs and forwards to appropriate IT team to process in a timely manner
  • Provides back up support to other HRIS team members as needed to process ePANs by utilizing electronic personnel action notice (ePAN) system to accurately process new hires and employee information changes created by recruitment team and manager each pay period
  • Performs thorough audits to ensure ePANs are completed accurately according to HR guidelines and meeting Lawson HR Data Standards to ensure data consistency prior to uploading them into the Lawson information System
  • / Represents HR team and acts as "approver" in the User Access Request (UAR) process for system access requests
  • Accurately validates UARs and forwards to appropriate IT team to process in a timely manner
  • Audits data entry every pay period and ensures the accuracy of the Lawson database
  • Researches and resolves any discrepancies and/or errors
  • Brings unusual discrepancies and/system issues to the mgrs
  • Attention
  • Acts as back up to HRIS team members as needed
  • Performs other duties as assigned
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Admin Assistant

Plextor America
10.2001 - 10.2010
  • Provide general clerical support for office staff for four (Telephone coverage)
  • Email inquiries filing, copying, faxing, Distribute mail, support for the meetings and presentations
  • Backup person to do the Bank Deposits and prepare the bank bags for the Couriers
  • Software: (Microsoft Excel/Access, Microsoft Outlook, Q&A, create database, PLEXTRACKER, Great Plains version 1.06
  • Q.S Skills)
  • Faxes: (HP Fax900, HP Office Jet 350, RICOH AFICIO 551, and Pitney Bowes Postage Meter.)
  • Answered phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

HR Representative I

Palo Alto Medical Foundation
02.2008 - 06.2010
  • Provide an advanced level of administrative/clerical support for the HR Dept., compensation, and information system functions
  • Responsible for timely input of Personnel Action Notice (PAN) changes, corrections, and updates to employee information into the current HRIS System (Lawson)
  • Assists in on-going database updates as directed
  • Responsible for maintaining the job description files and managing the performance review process
  • Make packets, file employee records, and manage many other clerical functions as assigned
  • Receive incoming evaluations and enter the completed annual evaluation information into the HRIS
  • Input New Hires in Lawson (HR11, PA26 and PA22)
  • Answer telephones in a courteous and professional manner, take messages as needed, routes calls to other departments as needed, aid and supply information to PAMF Employees and the public
  • Provides front office backup as directed

Collateral Specialist/Notary

First Franklin
11.2003 - 06.2005
  • On-staff Title Service Agency (11/2023-06/2004) got hired perm
  • As a liaison between mortgage and title companies and the branches in a large financial institution, performed audits on loan documents valued up to $1,500,000
  • Ensured that note and mortgage information was correct, including notes, addendums, deed of trust and riders for preparation of sale to investors
  • As notary, notarized corporate assignments for company Vice President of Mortgage
  • Audited collateral packages from mortgage companies, checking them for errors related to personal information as well as terms and conditions
  • Performed corrections by using the limited power of attorney including scrivener’s letters and reformations Processed exception reports when returned by investors
  • Consistently notarized up to 500 signatures a day, meeting department standards and ensuring all documents were shipped to the investors by the due date
  • Consistently audited 80 to 160 collateral packages per day, $10,000,000 in assets, carefully perusing notes, addendums, deed/mortgage and riders contained in each, exceeding department objectives
  • Ensured packages were accurate and shipped to the different investors by the due date
  • Managed risk exposure by conducting regular audits of collateral files, identifying discrepancies, and resolving issues promptly.
  • Played a key role in mitigating potential losses from defaulted loans by accurately assessing recovery values on underlying collaterals during resolution efforts.
  • Ensured accuracy of legal descriptions for real estate collaterals by closely reviewing property records and title reports.
  • Coordinated with external appraisers to obtain accurate valuations for high-value collaterals, ensuring proper risk management.
  • Assisted in the negotiation of loan agreements by providing expert advice on collateral requirements and associated risks.
  • Supported underwriting decisions with detailed analyses of various types of collaterals, including inventory, accounts receivable, equipment, and securities.
  • Assisted in the development of policies and procedures related to collateral management, promoting best practices across the organization.
  • Conducted comprehensive analyses of borrowers'' financial statements, evaluating their creditworthiness for secured loans.
  • Improved efficiency in the review process through the implementation of standardized checklists for each type of collateral asset class.
  • Developed training materials for new hires on proper handling and documentation procedures for different types of collaterals.
  • Reduced loan processing time with thorough documentation reviews, ensuring accurate collateral valuation.
  • Contributed to business growth by actively participating in industry forums and staying current on market trends affecting collateral valuations.
  • Ensured compliance with regulatory requirements through diligent monitoring and timely reporting of collateral information.
  • Processed loan applications and monitored progress from start to finish.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Assisted customers with completing loan applications and other paperwork.
  • Monitored pipelines to track and log status of loans.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Explained very technical financial information to applicants in easy to understand language.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

RMA Administrator

Plextor America
08.1999 - 10.2002
  • Got Transferred to another Department (08/1999-08/2000)
  • Serve as RMA Administrative Support Coordinator for RMA (Return Merchandise Authorization) Department
  • Maintain the RMA Database; Assemble monthly RMA reports; Manage media order files; ensure warranty status and charges for Out of Warranty Repairs
  • Schedules cross shipments and reserves credit card funds
  • Places an order for missing items for original shipment
  • Resolves open cross shipment and evaluations to keep open status report up to date
  • Assist RMA Manager with special tasks within the returns department
  • Tech Support customer service responsibilities include the Issuance of V Numbers & tracking of shipments when requested
  • Software: (Microsoft Excel/Access, Microsoft Outlook, Q&A, Created database, PLEXTRACKER, Great Plains version 1.06
  • Q.S Skills)
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.

Accounting Clerk

Plextor America
04.2001 - 02.2002
  • Got Transferred & Relieving co-worker for Maternity Leave
  • Invoicing – Distribution, OEM and End users
  • Mailing and filing A/R invoices and creating invoice folder logs
  • Issue credit memos for End Users and Evaluation accounts
  • Credit card cash receipt: (A) charging credit card based on inside sales order (B) summit the daily and monthly c/c reports to Rie (Accounting)
  • Issued RMA credit and c/c refund to End User Account
  • Sorting RMA batches between Distributor, RMA, Credit and replacement RMA, Post zero amount document by daily basis
  • Help Rie to clean up Old RMA “Ready to close” process at end of the month
  • Assisting A/P to check Ektron Billing and providing tracking information for
  • (UPS/FedEx to get tracking numbers or proof of delivery) Got Transferred & Relieving co-worker for Birth-Related Leave
  • Invoicing – Distribution, OEM and End users
  • Mailing and filing A/R invoices and creating invoice folder logs
  • Issue credit memos for End Users and Evaluation accounts
  • Credit card cash receipt: (A) charging credit card based on inside sales order (B) summit the daily and monthly c/c reports to Rie (Accounting)
  • Issued RMA credit and c/c refund to End User Account
  • Sorting RMA batches between Distributor, RMA, Credit and replacement RMA, Post zero amount document by daily basis
  • Help Rie to clean up Old RMA “Ready to close” process at end of the month
  • Assisting A/P to check Ektron Billing and providing tracking information for
  • (UPS/FedEx to get tracking numbers or proof of delivery)

Head of RMA Administrator

Plextor America
08.2000 - 03.2001
  • Got Promotion to higher level
  • Receives RMA requests via fax, email or over the phone
  • Enters customer’s requests for return
  • Ensures Warranty status and charges for out of warranty repairs
  • Schedules cross shipments and reserve c/c funds
  • Places and order for missing items from original shipment
  • Responds to customer requests for status of their return in an accurate and professional manner
  • Resolves open cross shipments and evaluations to keep open status report up to date
  • Other tasks like many are assigned from time to time
  • Assist RMA Manager with special tasks with special tasks within the Returns Department

Tech Support Admin

Plextor America
10.1998 - 08.2000
  • worked w/Prostar Staffing as Tech Support-RMA on (10/1998-08/1999) got hired. Dept got merged w/Engineering Depart 08/1999-08/2000
  • Responsibilities for processing orders for material or merchandise from Tech Support, Sales, Customer Service, or Direct customer contact
  • Will coordinate with departments regarding order status, shipping dates, prices and product availability and back orders
  • Corresponding with customers of PLEXTOR products, through email in the technical support department
  • The services offered would be issuing return materials authorizations for both warranty & out of warranty PLEXTOR products, shipping and tracking information and software/accessories sales

Tech Support-RMA

Prostar Staffing (On-Site for Plextor Corp)
10.1998 - 08.1999
  • Tech supports customer service, data entry, filing, distribution faxes, and emailing letters to people who request forms for CD-resq software
  • Verifying if they qualify for the CD-Resq software, issuing RMA number
  • Assist with other departments like (Test Lab, Marketing)
  • Clerical, General office duties
  • Software: (Microsoft Excel/Access, Microsoft Outlook, Q&A, Create Database, Microsoft Access (Warranty))
  • I also Created an RMA form for the company to put on their website
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.

Education

Diploma - General Education

Los Altos High School
Los Altos California
06.1985

Special Education Certificate - undefined

Foothill College
06.1998

AA certificate -

Sawyer College
San Jose California
02.1992

Skills

  • Customer Service
  • Electronics
  • Cash Register Operation
  • Sales
  • Strategies of Pricing
  • Cardio-Pulmonary Resuscitation (CPR)
  • Medical Emergencies
  • First Aid and Preparedness
  • Shopping
  • Performance Management
  • Markdown
  • Human Resources Information System (HRIS)
  • Information Systems
  • Team Working
  • Databases
  • Customer Relationship Management
  • Data Entry Skills
  • Closing Sales
  • Strategic Thinking
  • Trident
  • Safety Principles
  • Maintenance
  • Conflict Resolution
  • Spreadsheets
  • Team Management
  • Data Integrity
  • Microsoft Access
  • Testing Skills
  • Recruitment
  • Data Quality
  • Microsoft Excel
  • Self-Motivation
  • Auditing Skills
  • Product Information Management
  • Stock Control
  • Knowledge of Planograms
  • Telephone Call Reception Management
  • Friendliness
  • Cost Reduction
  • Receptivity
  • Administrative Operations
  • Problem Solving
  • Sales Promotion
  • Microsoft PowerPoint
  • Microsoft Office
  • Computer Keyboard Operation
  • Knowledge of Fax
  • Security Managing
  • Microsoft Outlook
  • Microsoft Word
  • Mail Services
  • Microsoft Dynamics GP
  • Corel WordPerfect Office
  • Text Processing
  • Behavioral Problems
  • Playgrounds
  • Security Systems
  • Printing
  • Data Centers
  • IBM System I
  • IBM Notes
  • Quality Management
  • DOS (Disk Operating System)
  • Curiosity
  • Interpersonal Skills
  • Ability to Multitask
  • Telephone Skills
  • Front Office
  • Styles of Learning
  • Courtesy
  • Filing Skills
  • Human Resources
  • Care Giver for Seniors
  • 10-key
  • Employee Onboarding
  • Data Entry
  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Patient care
  • Daily living assistance
  • Multitasking and organization
  • Personal hygiene assistance
  • Basic housekeeping
  • Emotional support
  • Housekeeping
  • Strong ethics
  • Meal preparation
  • Housekeeping tasks
  • Relationship building
  • Compassionate care
  • Flexible schedule
  • Verbal and written communication skills
  • First aid and safety
  • Flexible schedule and availability
  • Patient companionship
  • Dementia care
  • Compassionate communication
  • Medical record-keeping
  • Team collaboration
  • Medication and appointment reminders
  • Supportive companionship
  • Alzheimer's care
  • Direct patient care
  • Behavioral management
  • Medication management
  • Documentation
  • Progress documentation
  • Complex Problem-solving
  • Patient assessments
  • Care plan adherence
  • Patient mobility assistance
  • Patient care and companionship
  • At-home care instruction
  • Compassionate client care
  • Fast learner
  • Bedside care
  • Attentive to people

Timeline

Caregivers

Home Instead Senior Care
03.2025 - Current

Caregivers

Affordable Senior Care
02.2025 - Current

Overnight Security Guard

Trident Security Solutions LLC
10.2022 - 01.2025

PT Yard Duty Assistant

Campbell District – Castlemont Middle
10.2022 - 12.2023

Security Guard

Securitas Security Inc
08.2022 - 09.2022

Supervisor

Rite Aid #5993
08.2022 - 08.2022

Sales Associates & Cashier

Rite Aid Pharmacy #5993
11.2015 - 08.2018

HRIS Tech II-I

Palo Alto Medical Foundation
01.2010 - 07.2014

HR Representative I

Palo Alto Medical Foundation
02.2008 - 06.2010

Collateral Specialist/Notary

First Franklin
11.2003 - 06.2005

Admin Assistant

Plextor America
10.2001 - 10.2010

Accounting Clerk

Plextor America
04.2001 - 02.2002

Head of RMA Administrator

Plextor America
08.2000 - 03.2001

RMA Administrator

Plextor America
08.1999 - 10.2002

Tech Support Admin

Plextor America
10.1998 - 08.2000

Tech Support-RMA

Prostar Staffing (On-Site for Plextor Corp)
10.1998 - 08.1999

Special Education Certificate - undefined

Foothill College

Diploma - General Education

Los Altos High School

AA certificate -

Sawyer College

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Mercy Rin