Mercy scere
powder springs,Georgia
Summary
Dynamic healthcare professional with extensive experience at Piedmont Health Services, excelling in patient scheduling and medical records management. Proven ability to enhance workflow efficiency while ensuring HIPAA compliance. Strong interpersonal skills and adept in clerical tasks, consistently delivering exceptional patient care and support in fast-paced environments.
Overview
30
30
years of professional experience
Work History
Piedmont Health Services
Atlanta , GA
03.2015 - 09.2024
- Managed patient scheduling and coordinated appointments for medical staff.
- Maintained accurate medical records and ensured compliance with privacy regulations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Assisting with ADL (such as turning/positioning, toileting, bathing, grooming, feeding, and mobility).
- Phlebotomy and tracheostomy.
- Obtaining and recording vital signs.
- Foley catheter.
- Accu-Chek
Patient Care Technician/ Secretary
A.G Rhode Rehabilitation
Cobb, GA
03.1995 - 09.2014
- Assisted nurses in providing direct patient care and support.
- Responded promptly to patient call lights and requests for assistance.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Provided physical support to assist patients with bathing, dressing and toileting. (also known as ADL)
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Accu-Chek, Foley catheter, and tracheotomy.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Maintained office supplies inventory, ensuring availability of necessary materials for staff.
- Accurately documents all care as required by company policy and in compliance with state and federal regulation
Home Health Aide
lifetime medical
Pawtucket, RI
06.2009 - 04.2012
- Executed food preparation tasks to ensure timely meal delivery.
- Performed cleaning duties to maintain high hygiene standards.
- Managed errands for clients, enhancing overall service efficiency.
Education
Hope Highschool
Rhodes, IA01-1988
Some College (No Degree) - Business
Post University
Waterbury, CTSkills
- Insurance claims
- Patient scheduling expertise
- Medical office administration
- Patient data confidentiality
- Telephone reception
- Patient database management
- Appointment scheduling
- Healthcare industry
- Outpatient care
- Medical transcription
- HIPAA compliance
- Medication inventory
- Phone reception
- Medical records management
- Customer service
- Call light responses
- Unit secretary training
- Patient chart maintenance
- Medical terminology proficiency
- Patient registration
- Interpersonal skills
- Interpersonal communication
- Document preparation
- Medical Procedures Understanding
- Clerical skills
- Self-motivation
- Accounting operations
- Time Managment
Timeline
Piedmont Health Services
03.2015 - 09.2024
Home Health Aide
lifetime medical
06.2009 - 04.2012
Patient Care Technician/ Secretary
A.G Rhode Rehabilitation
03.1995 - 09.2014
Hope Highschool
Some College (No Degree) - Business
Post University
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