MERCY SZE CHAI TAM
Summary
Results-driven professional with a proven track record in leading high-impact initiatives across all asset classes. Known for strategic thinking and collaboration, contributing to $30 million+ in annual revenue generation and liquidity savings of $100 million+ daily. Consistently rated as a top performer at Citi.
Overview
8
8
years of professional experience
Work History
Vice President, Futures and Derivatives Clearing Transformation
Citigroup Global Markets Inc.
Jersey City
10.2024 - Current
- Lead high-impact business initiatives to scale and optimize Citi’s global clearing business across futures and derivatives through collaboration with Trading, Legal, Compliance, Finance, and Operations
- Implemented carry broker migration for Montreal Exchange, covering trading, clearing, regulatory reporting, margining, and reconciliation, which achieved a margin saving of $100MM+ daily
- Designed and implemented scalable post-trade solutions to ramp up FX futures trading from $8B to $20B
- Spearheaded CFTC 1.25-compliant margin investment of client margins into US Treasuries and repos, which is projected to generate $30MM+ in annual revenue
Assistant Vice President, Treasury Markets Transformation Lead
Citigroup Global Markets Asia Limited
Hong Kong SAR
08.2022 - 10.2024
- Managed a team of 3 and led three critical transformation work streams - system migration/enhancements, continuous process improvements, and new product launches
- Spearheaded the most extensive FX settlement system migration within the APAC region, resulting in the complete elimination of manual payments and an increase in the straight-through processing (STP) rate for FX settlement from 70% to over 95%
- Successfully implemented ISO20022 transition from MT to MX for FX and Money Markets
- Collaborated closely with key stakeholders, including market treasury, technology, compliance, to manage new product offerings related to FX, Fixed Income, Money Markets, Interest Rate Swaps, and Options
Manager, Equity Capital Market Operations
Citigroup Global Markets Asia Limited
Hong Kong SAR
08.2019 - 08.2022
- Designed and launched Xceptor-based automation for DTCC settlements, saving 0.5 FTE.
- Migrated 4 FTE operations functions from Hong Kong to India.
- Supported regulatory bookings and settlements for equities across APAC, EMEA and NAM markets
- Digitized investor after-sales services, reducing costs by $35K+ annually.
- Onboarded APAC equities onto a consortium post-trade platform.
- Streamlined DTC SPO process, cutting daily operational turnaround time by 70%
Technology Analyst, Cybersecurity
The Hongkong and Shanghai Banking Corporation Limited (HSBC)
Hong Kong SAR
07.2017 - 06.2018
Education
B.Sc. - Risk Management and Business Intelligence, Focus in Quantitative Risk Modelling and Data Science
Hong Kong University of Science and Technology
Hong Kong, SAR01.2019
Skills
- Python
- SQL
- C
- VBA
- JIRA
- Microsoft Project
- Visio
- Operational strategy
- Stakeholder management
- Capital markets
- Quantitative modeling
- Data analytics
Awards
Citi Platinum Gratitude Award, For the success of the transformation initiatives of DTCC and FX settlements in 2022, 2023, 2024
Skills And Involvement
Python, SQL, C, VBA, Agile, Waterfall, Distributed Ledger Technology, JIRA, Microsoft Project, Visio, Cross-functional Transformation, Continuous Process Improvement, Stakeholder Management, Capital Markets, Quantitative Risk Management, Data Analytics
Honors And Awards
Dean’s List, 2019
Timeline
Vice President, Futures and Derivatives Clearing Transformation
Citigroup Global Markets Inc.
10.2024 - Current
Assistant Vice President, Treasury Markets Transformation Lead
Citigroup Global Markets Asia Limited
08.2022 - 10.2024
Manager, Equity Capital Market Operations
Citigroup Global Markets Asia Limited
08.2019 - 08.2022
Technology Analyst, Cybersecurity
The Hongkong and Shanghai Banking Corporation Limited (HSBC)
07.2017 - 06.2018
B.Sc. - Risk Management and Business Intelligence, Focus in Quantitative Risk Modelling and Data Science
Hong Kong University of Science and Technology
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