Mercy Troya
Miami,FL
Summary
To pursue a career in a position in which I can utilize my knowledge and experience to become a benefit and an asset to the company, while growing personally and professionally through new experience. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
24
24
years of professional experience
Work History
Administrative Assistant/Shipping Coordinator
Sothys USA
Miami
03.2016 - Current
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Organized and maintained filing and document management systems
- Handled management of communication to executives
- Maintained inventory in the supply closet
- Directed customer communication to appropriate department personnel
- Assisted in other departments and sales reps
- Processed customer payments and confirmed delivery of orders.
Customer Service Representative Golf Division
Perry Ellis International
Miami
12.2012 - 03.2016
- Performed receptionist duties, answered multiple phone lines, met deadlines, received and processed customer orders, entered customer SKUs, utilized imaging system, analyzed shipment documents for accuracy, interacted with internal departments, tracked and processed orders, dealt with sales reps, and sent out invoices.
Loan Processor
Sordo & Associates
04.2010 - 12.2012
- Performed receptionist duties, sales, answered phones, worked with lenders, processed and closed loans, informed borrowers and appropriate personnel, called clients for documentation, processed loan modifications, foreclosure, and short sales.
Property Account Manager
Commercial Water & Energy
Miami
06.2000 - 04.2010
- Assisted association managers with customers' past due payments, managed multiple properties, processed billing, resolved situations for properties, processed credit card payments, ordered supplies, deposited payments, completed daily reports using Excel, maintained high level of incoming call service, handled escalated issues and customer complaints.
Education
Associate of Arts Business -
Miami Dade College
Miami, FL06.2003
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FL06.2000
Skills
- Sensitive material handling
- Technologically savvy
- Account balancing reconciliation
- QuickBooks
- Check processing
- Microsoft
- Accounting skills
- Inventory systems
- Mail management
- Accounting support
- Data entry documentation
- Excel spreadsheets
- Back-office operations
- Inventory supplies
- Dedicated team player
- Data entry
- Phone call answering
- Multitasking and prioritization
- Database entry
- Understands grammar
- Fluent in English and Spanish
- Customer service experience
- Filing flies
- Billing clients
- Process payments in system
- Sales
- Clerical Support
- Scheduling
- Data Entry
- Filing
- Database Management
- Mail handling
- Invoice Processing
- Minute Taking
- Computer Proficiency
- Quickbooks
- Typing proficiency
- Internet Research
- Microsoft Word
- Billing and coding
- Grammar
- Inventory Systems
- Data Management
- Documentation And Reporting
Timeline
Administrative Assistant/Shipping Coordinator
Sothys USA
03.2016 - Current
Customer Service Representative Golf Division
Perry Ellis International
12.2012 - 03.2016
Loan Processor
Sordo & Associates
04.2010 - 12.2012
Property Account Manager
Commercial Water & Energy
06.2000 - 04.2010
Associate of Arts Business -
Miami Dade College
High School Diploma -
G. Holmes Braddock Senior High School
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