Mercy W. Kamau
Delaware
Summary
Experienced banking and financial services professional with a strong background in customer support, loan processing, and regulatory compliance. Adept at managing financial transactions, resolving issues, and building lasting client relationships. With a focus on improving processes and operational efficiency, I’m eager to contribute my skills to a dynamic team in banking, finance, or corporate administration.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Sales Consultant- Part Time
CarMax
10.2024 - Current
- Surpassed sales targets, selling an average of 15-30, ranking in top 5 sales performers at the store.
- Provided seamless customer experiences by guiding clients through vehicle selection, financing, and purchasing.
- Maintained expert knowledge of inventory and financing solutions, increasing customer retention.
Dispatcher Coordinator
Simon's Trucking Inc
08.2020 - 12.2024
- Managed logistics and ensured timely delivery of goods, maintaining high accuracy in order fulfillment.
- Coordinated with dispatch and clients to optimize routes and reduce delays.
- Maintained compliance with DOT regulations and company policies, ensuring safe operations.
- Provided excellent customer service, handling inquiries and resolving issues efficiently.
Account Manager II
Wilmington Savings Funds Society
09.2022 - 06.2023
- Strengthened client relationships by providing tailored banking solutions and upselling financial products.
- Assisted with fraud detection, reducing risk by identifying and reporting suspicious activities.
- Achieved 100% compliance in regulatory adherence while exceeding sales goals.
Document Processor
Loan till PayDay
06.2020 - 08.2022
- Ensured compliance with confidentiality policies and regulations.
- Collaborated with underwriting teams to gather and verify loan documentation.
- Reviewed financial documents, credit reports, and loan applications for accuracy and eligibility.
- Explained loan terms, repayment schedules, and interest rates to applicants.
Sales & Support Lead
AT&T
07.2018 - 04.2021
- Drove sales performance across multiple locations, exceeding targets.
- Trained and mentored employees, enhancing team and customer engagement.
- Provided technical support and recommended optimal service plans.
- Strengthened client relationships, boosting retention and upselling.
Sales Team Lead-PT
Forever 21
02.2019 - 01.2020
- Assisted customers with inquiries, purchases, and transactions.
- Maintained store visual standards and supported daily operations.
- Enhanced brand presence and customer loyalty through team collaboration.
Education
High School Diploma -
First State Military Academy
03-2018
Healthcare Informatics, Database Foundations, JaVaScript
Wilmington University
10.2024 - 12.2024
Skills
Banking & Financial Transactions: Wire Transfers, ACH Payments, Loan Servicing, Accounts Payable
Customer Relationship Management: Salesforce, Fiserv, NICE inContact
Document Processing & Verification: Docusign
Regulatory Compliance & Risk Management: FDCPA, CFPB, AML, KYC Policies
Financial Data & Reporting: Encompass LOS, Bloomberg Terminal, Oracle Netsuite
Loan Processing & Credit Review: Loan Organization, Underwriting Support
Enterprise Resource Planning (ERP): SAP ERP, Microsoft Dynamics 365
Payment & Accounting Systems: QuickBooks, Stripe, PayPal Merchant Services
Dispatch coordination
Timeline
Sales Consultant- Part Time
CarMax
10.2024 - Current
Healthcare Informatics, Database Foundations, JaVaScript
Wilmington University
10.2024 - 12.2024
Account Manager II
Wilmington Savings Funds Society
09.2022 - 06.2023
Dispatcher Coordinator
Simon's Trucking Inc
08.2020 - 12.2024
Document Processor
Loan till PayDay
06.2020 - 08.2022
Sales Team Lead-PT
Forever 21
02.2019 - 01.2020
Sales & Support Lead
AT&T
07.2018 - 04.2021
High School Diploma -
First State Military Academy