Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mercy Woloquelli

Stockbridge,GA

Work Preference

Job Search Status

Open to work

Desired Job Title

Campus Services Support Medical Administrative Assistant ExternAccounts Receivable Specialist

Work Type

Full TimePart TimeVolunteer

Location Preference

On-SiteRemoteHybrid
Location: Stockbridge, GA
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPaid time offTeam Building / Company RetreatsPersonal development programsPaid sick leave401k match

Summary

Certified Medical Administrative Assistant with hands-on experience in patient scheduling, insurance verification, and medical records management. Delivered exceptional patient experiences through effective communication, organizational skills, and a strong focus on HIPAA compliance and Electronic Health Records management. Demonstrated ability to manage multiple priorities while supporting team goals in fast-paced healthcare environments.

Overview

1
1
Certification
9
9
years of professional experience

Work History

Medical Administrative Assistant Extern

GA Center for ENT & Facials
Stockbridge, GA
01.2026 - 04.2026
  • Scheduled and confirmed patient appointments by phone and email.
  • Performed patient check-in and check-out procedures.
  • Updated and maintained patient records using EHR systems.
  • Verified insurance information and assisted with billing and payment collection.
  • Maintained HIPAA compliance and patient confidentiality.
  • Answered multi-line phone systems and directed patient inquiries.
  • Assisted with front office operations to ensure efficient patient flow.
  • Provided excellent customer service to patients and visitors.
  • Managed over 30 patients scheduling and appointment coordination to optimize clinic workflow.
  • Enhanced patient record management through implementation of electronic health record systems.

Campus Services Support

Emory University
Atlanta, GA
04.2021 - Current
  • Coordinated daily operations across multiple service departments to ensure seamless service delivery.
  • Supervised and supported a team of six employees, fostering a collaborative work environment.
  • Maintained accurate records, reports, and documentation to facilitate informed management review.
  • Coordinate daily operations across multiple service departments.
  • Ensure compliance with organizational policies and procedures.
  • Maintain records, reports, and documentation for management review.
  • Conduct inventory audits and maintain accurate records.
  • Implemented process improvements, reducing response times for support requests.
  • Developed training materials to enhance user understanding of systems and tools.
  • Led support team in resolving complex technical issues for faculty and staff.

Accounts Receivable Specialist

JB Employment Services
Atlanta, GA
07.2017 - 04.2021
  • Managed customer accounts and maintained accurate financial records.
  • Reconciled accounts, receipts, and financial statements.
  • Resolved past due accounts and improved on-time payment by more then 10%.
  • Prepared ageing reports and collection updates for management.
  • Generated invoices, posted payments, and reconciled account balances.
  • Communicated with clients regarding account inquiries and disputes.

Education

Associate of Applied Science - Medical Office Administration

Interactive College of Technology
Morrow, GA
04-2026

Bachelor of Science - Accounting

Stella Maris Polytechnic
Liberia
05-2015

Skills

  • Medical Office Administration
  • Patient Scheduling
  • Patient Registration
  • EHR/EMR Systems
  • Medical Records Management
  • HIPAA Compliance
  • Insurance Verification
  • Medical Billing Support
  • Front Desk Operations
  • Multi-Line Phone Systems
  • Microsoft Excel/Word Specialist
  • QuickBooks
  • Communication
  • Attention to Detail
  • Customer service
  • Organization and time management
  • Flexible and adaptable

Certification

Certified Medical Administrative Assistant (CMAA)

Microsoft Word/Excel

QuickBooks

Timeline

Medical Administrative Assistant Extern

GA Center for ENT & Facials
01.2026 - 04.2026

Campus Services Support

Emory University
04.2021 - Current

Accounts Receivable Specialist

JB Employment Services
07.2017 - 04.2021

Bachelor of Science - Accounting

Stella Maris Polytechnic

Associate of Applied Science - Medical Office Administration

Interactive College of Technology

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