Mercys Fernandez
Homestead,FL
Overview
6
6
years of professional experience
Work History
Assistant Teacher
IPS Hermanos Herrada Bello
09.2020 - 03.2024
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
Customer Service Representative
Drivers Bar
01.2018 - 06.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Juan Pedro Carbo Servia
Cuba06.2016
Skills
- Individualized Instruction
- Small Group Instruction
- Supplementary instruction
- Learning support
Timeline
Assistant Teacher
IPS Hermanos Herrada Bello
09.2020 - 03.2024
Customer Service Representative
Drivers Bar
01.2018 - 06.2020
High School Diploma -
Juan Pedro Carbo Servia