Mercy Viviana Barrera Oyague
Rockaway Beach,NY
Summary
Dynamic and dedicated professional with extensive experience in customer service at Key Food Supermarket. Proven track record in cash handling and team collaboration, consistently enhancing customer satisfaction. Recognized for reliability and professionalism, effectively resolving inquiries and maintaining accurate cash drawer balances. Committed to delivering exceptional service in fast-paced environments.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
2026
2026
years of professional experience
Work History
Cajera
Deli Food Fast
- Processed customer transactions efficiently at point of sale, ensuring quick service delivery.
- Maintained accurate cash drawer balances through diligent cash handling procedures.
- Assisted with inventory control by monitoring stock levels and reporting discrepancies.
- Trained new employees on cash register operation and customer service protocols.
Production Worker
Madelaine Chocolatera
10.2025 - 11.2025
- Operated production machinery efficiently to ensure continuous workflow.
- Monitored inventory levels to support timely restocking and production needs.
- Collaborated with team members to optimize assembly line performance.
- Performed quality control inspections to maintain product standards.
Cajera
Key Food Supermarket
08.2024 - 07.2025
- Processed customer transactions efficiently at point of sale.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted in training new cashiers on register operations.
- Resolved customer inquiries and concerns with professionalism.
- Collaborated with team members to streamline checkout processes.
- Provided exceptional customer service to enhance shopping experience.
- Supported promotional merchandise displays to attract customer interest.
- Handled cash, checks, and credit card payments accurately.
- Ensured compliance with cash handling procedures during transactions.
- Helped maintain a clean and organized checkout area.
- Addressed customer feedback to improve service quality.
- Adapted to changing schedules to meet store needs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
BBA - Administración
ISTE
Ecuador 11.2023
High School Diploma - Quimico Biologo
Liceo Cristiano De Guayaquil
Ecuador 01.2005
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
Timeline
Production Worker
Madelaine Chocolatera
10.2025 - 11.2025
Cajera
Key Food Supermarket
08.2024 - 07.2025
Cajera
Deli Food Fast
BBA - Administración
ISTE
High School Diploma - Quimico Biologo
Liceo Cristiano De Guayaquil