Merdi Panzu
Cary,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Spectrum
05.2022 - 10.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Line Cook
Firebirds Wood Fired Grill
08.2019 - 07.2021
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Education
No Degree - Computer Science
Wake Technical Community College
Raleigh, NCSkills
- Windows fundamentals
- Customer service
- Troubleshooting
- Product Knowledge
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Spectrum
05.2022 - 10.2024
Line Cook
Firebirds Wood Fired Grill
08.2019 - 07.2021
No Degree - Computer Science
Wake Technical Community College