Summary
Overview
Work History
Education
Skills
Timeline
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Mereane Patea-Fanolua

Auburn,WA

Summary

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Compassionate customer service, possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in managing bills, taking inbound/outbound calls, and assisting with making payments with a better Collaborative team player with strong clinical and interpersonal skills.

Overview

9
9
years of professional experience

Work History

Companion

Homemake
03.2018 - Current
  • Developed rapport to create safe and trusting environment for care.
  • Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
  • Washed floors, vacuumed, and disposed of garbage.
  • Assisted clients by performing laundry, meal preparation and other tasks.
  • Assisted with daily living activities, running errands and household chores.
  • Provided transportation and appointments management.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Offered learning opportunities to help residents develop important life skills.

Customer Service Representative

Medical Clinic
06.2017 - 02.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Managed timely and effective replacement of damaged or missing products.

Customer Support Representative

Humana/Aetna Insurance
02.2014 - 02.2017
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Connected with customers to address questions and resolve issues through phone and email.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Contributed ideas and practical solutions to support process improvement efforts.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

Education

High School Diploma -

Granger High School
West Valley City, UT
06.2016

Skills

  • Time Management
  • Sorting and Labeling
  • Customer Assistance
  • Expense Reporting
  • Verbal and Written Communication
  • Office Management
  • Hospitality Service
  • Meeting Scheduling
  • Word Processing
  • Confirming Transactions
  • Microsoft Office
  • Call Forwarding
  • Office Supply Ordering
  • Administrative Skills
  • Front Desk Reservations
  • Email Decorum
  • Sensitive Information Handling
  • Fraud Prevention
  • Researching Skills
  • Greet Visitors
  • Maintain Security
  • Answer Telephone Calls
  • Telephone Reservations
  • Call Answering and Routing
  • Scheduling

Timeline

Companion

Homemake
03.2018 - Current

Customer Service Representative

Medical Clinic
06.2017 - 02.2018

Customer Support Representative

Humana/Aetna Insurance
02.2014 - 02.2017

High School Diploma -

Granger High School

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Mereane Patea-Fanolua