Meredith Allie Tanner
Silverhill
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added
responsibilities to meet team goals. Very detail-oriented team player with strong organizational skills. Ability to handle multiple projects
simultaneously with a high degree of accuracy. Proven leader with a track record of enhancing team productivity and compliance at the Thomas Internal Medicine Residency Clinic. Excelled in staff training, problem-solving, and reducing payment discrepancies through meticulous attention to detail.
Overview
10
10
years of professional experience
Work History
Patient Business Representative
Infirmary Health Systems
07.2022 - Current
- Provided compassionate support to patients experiencing financial hardship by setting up payment plans or directing them to available assistance programs.
- Collaborated with clinical staff to ensure timely communication with patients regarding appointments and treatment plans.
- Handled high volume of incoming calls professionally, directing inquiries to the appropriate department or individual.
- Coordinated referrals and pre-authorizations for specialty care services, improving access to necessary treatments for patients.
- Enhanced patient satisfaction by providing efficient and professional customer service.
- Managed daily cash reconciliation accurately, ensuring proper accounting practices were followed at all times.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information.
- Maintained office inventory and organized supplies for efficiency and expected needs.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
- Coordinated medication refills effectively.
- Conducted collection of patient swabs for culture analysis.
- Collaborated with physicians to ensure accurate information sharing.
Admissions Team Leader
Infirmary Health System
10.2021 - 07.2022
- Managed task delegation and monitored daily operations.
- Analyze performance outcomes regularly to report on relevant metrics.
- Facilitated employee development through ongoing training.
Admissions Assistant
Infirmary Health System
02.2017 - 10.2021
- Ensured efficient registration operations for a large-scale healthcare facility.
- Developed proficiency in identifying and communicating about patients in urgent need within an Emergency Room environment.
- Handled registration processes for same-day admissions and Labor and Delivery services.
Pharmacy Technician
Infirmary Health System
02.2017 - 03.2018
- Fulfilled patient medication requests.
- Organized and maintained inventory efficiently.
- Maintained compliance in medication processes by facilitating effective communication with nursing and pharmacy teams.
Server
Foosacklys
06.2015 - 04.2017
- Processed customer orders efficiently.
- Prepared meals efficiently.
- Demonstrate consistently courteous attitude to customers and team members.
- Ensured orderly lobby environment.
- Conducted transactions with accurate money exchange.
Education
Associates Degree - Science and Liberal Arts
Coastal Alabama Community College
Bay Minette, AL08.2017
High School Diploma - undefined
Daphne High School
Daphne, AL05.2015
Skills
- Customer Service
- Patient Registration
- Leadership Rolls within hospital Patient Access Department
- Pharmacy Technician
- Trained in use of EPIC, Athena, Mainframe, Omni Cell, and HDX Insurance Verification System
- Trained in regulations of EMTALA, HIPAA, CMS Guidelines, and Patient Safety Protocols
- Proficient customer service
Timeline
Patient Business Representative
Infirmary Health Systems
07.2022 - Current
Admissions Team Leader
Infirmary Health System
10.2021 - 07.2022
Admissions Assistant
Infirmary Health System
02.2017 - 10.2021
Pharmacy Technician
Infirmary Health System
02.2017 - 03.2018
Server
Foosacklys
06.2015 - 04.2017
High School Diploma - undefined
Daphne High School
Associates Degree - Science and Liberal Arts
Coastal Alabama Community College
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