Meredith Andersen
Former bookkeeper/Customer service specialist
Ridgecrest,CA
Summary
Resourceful owner/operator with 15+ years of experience in customer service and care management, specializing in personalized client support and compassionate service delivery. Proven ability to foster positive relationships, manage medical appointments, and respond effectively in emergencies. Skilled in communication, organization, and active listening, dedicated to enhancing client well-being and satisfaction. I also owned and operated my own pet sitting service, that became very popular and appealing to my clients. I truly loved pet sitting service, I started doing it at a very young age, and became very passionate and loved by all my pet sitting clients and the pet owners, who truly loved me, just like one of their daughters. I'm seeking to leverage my extensive experience in a customer service role within the military sector. Authorized to work in the US for any employer
Overview
27
27
years of professional experience
1
1
Certification
Work History
Owner/Operator
Meredith's Petsitting Service
06.2000 - 12.2022
- Provided compassionate care and support to all clients, ensuring their safety, comfort, and well-being
- Created personalized care plans for each client based on their individual needs and preferences
- Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
- Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
- Provided companionship and emotional support to alleviate feelings of loneliness or isolation
- Managed medical appointments and transportation arrangements for clients as needed
- Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor
- Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
- Documented daily observations including changes in behavior or health conditions
- Responded quickly during emergencies such as falls or sudden illnesses by providing first aid assistance while waiting for medical help
- Maintained confidentiality regarding sensitive personal information about clients at all times
- Fostered positive relationships with family members by providing regular updates on the well-being of their loved ones
- Maintained accurate records of daily activities, medications administered, and changes in health status
- Provided assistance with toileting needs while respecting the dignity and privacy of clients
- Informed family members about any significant changes in the client's condition or behavior
- Calmly handled challenging behaviors such as agitation or aggression by utilizing de-escalation techniques learned through training programs
- Coordinated transportation services for medical appointments or social outings
- Engaged in active listening during conversations with clients, showing empathy and understanding
- Provided respite care for family caregivers, allowing them time for self-care and personal responsibilities
- Demonstrated flexibility in scheduling to accommodate changing needs of clients
Customer Service Representative
Best Buy
10.2004 - 03.2005
- Processed all sales transactions, cross-sold magazines subscriptions and Internet software.
- I also made sure to provide excellent customer service around the store, offering sales assistance in the phones department.
- My boss used to brag about my sales skills, especially with cross-selling their Internet service plans, which hardly ever happened until I started working there.
- This was a seasonal job position. Otherwise I would have happily continued working there.
Bookkeeper/Personal Assistant
Bookkeeper
04.1999 - 09.2003
- Processed all financial transactions, including A/R, A/P, payroll, deposits prepared for bank deposits, prepared all financial reports for monthly taxes and reports for the Accountant.
- I also answered phones and kept the mailing list current for customers.
- And I helped my boss out by watching their very disabled son.
- And I assisted my boss with random errands and driving their nannies home for the weekends.
Bank teller
Wells Fargo Bank
10.1998 - 06.2000
- Processed all transactions, including cash withdrawals, cashed checks, credit card payments, check and cash deposits, credit card advances and I cross-sold credit card applications.
Ride operator
Six flags California
06.1996 - 06.1998
- Operated amusement park rides in Gotham City, including Batman the ride and wherever I was assigned for the day.
- I also made sure that every guest was happy and satisfied.
Education
Accounting - Junior college
Cerro Coso Community College
Tehachapi, CA06.2010
High school diploma - undefined
Chatsworth Senior High School
Chatsworth, CA06.1998
Skills
- Data entry
- Microsoft Office
- English
- Microsoft
- Phone etiquette
- QuickBooks
- Microsoft Excel
- Communication skills
- Organizational skills
- Sales
- Customer service
Certification
- Driver's License
- May 1996 to May 2025
- California Class C driver's license
Additional Information
- I took care of my elderly parents for 40 years, preparing their meals and watching over my parents.
- My dad had ALOT of health problems, including heart problems and had dementia (ended up being severe).
- And I used to volunteer at the hospital in Van Nuys, California and volunteered at Pet Orphans in Van Nuys, CA for many years before and was an Adoption Counselor, where I placed the dogs or cats for adoption.
Timeline
Customer Service Representative
Best Buy
10.2004 - 03.2005
Owner/Operator
Meredith's Petsitting Service
06.2000 - 12.2022
Bookkeeper/Personal Assistant
Bookkeeper
04.1999 - 09.2003
Bank teller
Wells Fargo Bank
10.1998 - 06.2000
Ride operator
Six flags California
06.1996 - 06.1998
Accounting - Junior college
Cerro Coso Community College
High school diploma - undefined
Chatsworth Senior High School
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