MEREDITH BATTLE
Titusville,FL
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
Work History
Patient Service Specialist
Steward Health
Cocoa, FL
06.2024 - Current
- Greeted patients upon arrival and verified patient information.
- Provided assistance with completing paperwork, such as insurance forms and medical history.
- Answered incoming calls and responded to inquiries in a timely manner.
- Scheduled appointments and managed patient records using electronic health record software.
- Processed payments from patients, including cash, check, or credit card transactions.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Provided general customer service support by answering questions about services provided by the practice.
- Maintained knowledge of current insurance requirements for billing purposes.
- Verified patient coverage prior to appointment scheduling.
- Collected co-pays at time of visit according to office policy.
- Responded to patient inquiries regarding account status.
- Prepared daily deposits for processing and reconciled accounts receivable.
- Educated patients on available payment plans and financial assistance options.
- Maintained strict confidentiality when dealing with sensitive information.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Assembled registration paperwork and placed identification bands on patient.
Patient Service Representative
Parrish Medical Center
Titusville, FL
01.2024 - 06.2024
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Sorted and distributed incoming mail daily.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Reviewed patient accounts for accuracy on a regular basis.
- Assisted with scheduling follow-up appointments according to provider availability.
- Adhered to HIPAA regulations when handling confidential patient information.
- Ensured that all necessary documentation is completed prior to discharge of patient.
Multi-Unit Manager
Haircuttery
Titusville, Florida
02.2018 - 12.2023
- Trained and coached store managers on best practices for personnel management, customer relations, inventory control, merchandising techniques, and store operations.
- Conducted regular inspections of units to ensure cleanliness, safety standards were met according to local laws and regulations.
- Created weekly reports tracking key metrics such as sales volume, profit margins, payroll costs, labor hours worked.
- Monitored daily operations of multiple locations including scheduling shifts for staff members.
- Maintained accurate records regarding employee attendance and absences along with other HR related documents as needed.
- Ensured effective communication between corporate office and stores by organizing regular meetings with store managers.
- Identified opportunities for cross-selling products across multiple locations.
- Analyzed consumer feedback surveys from customers across different markets to determine areas of improvement.
- Investigated customer complaints related to product quality or service issues at any given store location.
- Oversaw training programs designed to educate staff on proper cash handling procedures.
- Developed and implemented strategies to improve financial performance, customer service, and operational efficiencies across multiple locations.
- Collaborated with regional managers to ensure compliance with company policies and procedures in all units.
- Analyzed sales data from individual stores to identify areas of improvement and develop action plans for growth.
- Directed the recruitment process for new hires across multiple locations; conducted interviews and background checks.
- Implemented programs to motivate employees and increase morale among staff members at each location.
- Resolved conflicts between customers, vendors, and team members while ensuring satisfaction of all parties involved.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Cosmetology - Cosmetology
John A Logan College
Carterville, IL08.1998
Skills
- Strategic Planning
- Task Delegation
- Eligibility Determination
- Appointment Scheduling
- Reception Management
- Recording histories
- HIPAA Compliance
- Insurance Verification
- Patient Intake
- Scheduling appointments
- Customer Service
- Payment Collection
- Office Administration
- Medical insurance
Timeline
Patient Service Specialist
Steward Health
06.2024 - Current
Patient Service Representative
Parrish Medical Center
01.2024 - 06.2024
Multi-Unit Manager
Haircuttery
02.2018 - 12.2023
Cosmetology - Cosmetology
John A Logan College
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