Meredith Bentley
Granite Falls,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Hickory Chair LLC
05.2018 - 06.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded proactively and positively to rapid change.
Office Manager
Carolina Craftsman Furniture LLC
02.2013 - 03.2018
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Arts - Clinical Psychology/ Mental Health Counselor
Southern New Hampshire University
Hooksett, NH05.2026
High School Diploma -
Penn Foster High School
Scranton, PA12.2021
Skills
- Paperwork Processing
- Product Knowledge
- Call Management
- Appointment Scheduling
- Scheduling
- Account Updating
- Data Entry
- Information Security
- Report Generation
- Data Collection
- Complaint Resolution
- Consultative Sales
- Clerical Support
- Money Handling Abilities
- Spreadsheets
- Critical Thinking
- Call Center Operations
- Office Equipment Proficiency
- Conflict Resolution
- Documentation
- Active Listening
- Customer Relations
- Conflict Mediation
- Record Preparation
- Product Sales
- Delivery Scheduling
- Microsoft PowerPoint
- Administrative Support
- Problem-Solving Abilities
- Microsoft Excel
- Recordkeeping Strengths
- Customer Service
- Problem Resolution
- Proofreading
- Quality Assurance Controls
- Order Processing
- Multi-Line Phone Talent
- Quality Control
- Filing
- Warehousing Functions
- Microsoft Outlook
- Reading Comprehension
- Computer Proficiency
- Training and Development
- Written Communication
- De-escalation Techniques
- Microsoft Office Suite
Timeline
Customer Service Representative
Hickory Chair LLC
05.2018 - 06.2021
Office Manager
Carolina Craftsman Furniture LLC
02.2013 - 03.2018
Bachelor of Arts - Clinical Psychology/ Mental Health Counselor
Southern New Hampshire University
High School Diploma -
Penn Foster High School
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