Meredith Berry
Hickory,NC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Collaborating, coaching and mentoring in the work place while utilizing and maintaining the skills necessary to do so in a timely and effective manner.
Overview
16
16
years of professional experience
Work History
Substitute Teacher, K-12
Hickory Christian Academy
09.2023 - Current
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Team Soccer Coach, 7-8U
Granite Falls Recreation Department
06.2023 - Current
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
- Communicated effectively with parents about player progress, expectations, and upcoming events or changes within the program.
- Built positive, productive training environments fostering team unity and camaraderie.
Real Estate Broker/Licensed Realtor
RE/MAX A-Team, Osborne Real Estate Group
03.2020 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Reviewed and executed confidential documents, contracts and disclosures.
- Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.
Territory Sales Manager
Alpines Hemp Co.
09.2022 - 06.2023
- Building and maintaining customer relations while continuously and consistently adding new accounts
- Trained 5 new sales representatives within a 6 month time period while overseeing and servicing 100+ accounts.
- Met and exceeded monthly sales goals for 7 consecutive months - sales revenue tripled during the duration of my role despite being in a very competitive environment.
- Presented Q&A seminars and staff training sessions to provide retailers, health care providers and consumers alike with the latest news and products to ensure top tier customer service.
Personal Trainer, Fitness & Wellness Instructor/Coach/Mentor
Self Employed
01.2009 - 03.2020
- Conducted comprehensive fitness assessments, setting realistic goals for each client''s unique needs and abilities.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
Parts Specialist, Assistant Department Manager
Honda Powerhouse of North Carolina
03.2017 - 08.2019
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales in a timely and efficient manner.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
Medical Assistant, Nutritional Counselor
Physicians Plan
03.2016 - 01.2017
- Coaching, educating and counseling clients how to implement healthy lifestyle changes for prevention purposes that aid in reducing disease risk
- Developing individualized meal plans and nutrition programs tailored to each client's needs to assist in reaching desired health goals
- Providing support while monitoring and evaluating clients' progress and adjusting plans as necessary.
Education
J.Y. Monk Real Estate School
Hickory12.2019
Bachelors of Science in Psychology & Business -
Appalachian State University
Boone, NC12.2009
Skills
- Strong interpersonal, communication and analytical skills
- 15 years of customer service experience
- Leadership capabilities, sales management, account management, client relations, business development, organizational development, research and development
- Remote and in-person coaching, teaching, educating and training
- Computer savvy , quick learner and excellent team player
Refrences
Tamela Everett - (828)381-9595
ASU Board of Trustees Member, Alumni.
Amy Sigmon - (828)291-0464
Asst. Division Controller, Republic Services.
Ronnie VonDrehele - (828)302-3672
Distinguished Alumni.
Steve Mull - (828)312-3285
Community Advocate & Retired Grocery Store Owner.
Timeline
Substitute Teacher, K-12
Hickory Christian Academy
09.2023 - Current
Team Soccer Coach, 7-8U
Granite Falls Recreation Department
06.2023 - Current
Territory Sales Manager
Alpines Hemp Co.
09.2022 - 06.2023
Real Estate Broker/Licensed Realtor
RE/MAX A-Team, Osborne Real Estate Group
03.2020 - Current
Parts Specialist, Assistant Department Manager
Honda Powerhouse of North Carolina
03.2017 - 08.2019
Medical Assistant, Nutritional Counselor
Physicians Plan
03.2016 - 01.2017
Personal Trainer, Fitness & Wellness Instructor/Coach/Mentor
Self Employed
01.2009 - 03.2020
J.Y. Monk Real Estate School
Bachelors of Science in Psychology & Business -
Appalachian State University
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