Summary
Overview
Work History
Education
Skills
Software
Timeline
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Meredith Cannon

Administrative Coordinator
Athens,AL

Summary

Dependable candidate successful at managing multiple priorities with a willingness to take on new tasks to learn about other processes, to achieve company goals. Hardworking and passionate job seeker with strong organizational skills and adaptability. Seeking a full-time position that utilizes interpersonal and problem-solving skills.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Land Development & Acquisition Coordinator

Stoneridge Homes
Huntsville, AL
Sep.2022 - Current
  • Support management with creation and improvement of processes for the department.
  • Coordinate with team and municipalities to deliver project components in a timely manner.
  • Input and edit computer entries from generated research using Marks Systems.
  • Reduce roadblocks and solve process issues to optimize efficiency.
  • Write, update, and maintain project documentation.
  • Assist with monitoring and tracking of project progress to support timely completion.
  • Train personnel in use of IT tools and applications.
  • Create, update, and maintain project and department documentation.
  • Assist with creation of vendor contracts.
  • Confirm that invoices align with contracts and budgets.
  • Process invoices for vendors in a timely manner and ensure proper documents, such as lien releases, proposals, and bids, accompany.
  • Communicate with all persons related to the development and acquisition process both written and verbally.

Senior Customer Service Coordinator

Goodall Homes
Huntsville, AL
11.2020 - 09.2022
  • Resolved customer service issues by actively listening, using company processes and policies, and providing updates to customers.
  • Entered, scheduled, and processed work orders for all trades.
  • Ran reports and requested weekly status updates on open items.
  • Tracked and managed all documentation for each appointment.
  • Compiled data from appointments for weekly reports.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Checked status of orders and back-ordered products to coordinate efficient repairs.
  • Trained new team members on software and process and assisted in resolving IT issues.
  • Proactively addressed customer concerns to prevent escalations and complaints.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Tracked any patterns that may have emerged regarding issues with design, trade, or materials and helped discover cost saving solutions for those issues.
  • Updated database to handle customer and repair data using KOVA Sapphire.
  • Supervised and cross trained a team of three warranty representatives and organized their daily schedules.
  • Processed invoicing to pay vendors on time.
  • Responded positively and proactively to missed vendor appointments.
  • Sought and created ways to improve work order cycle times.

Air Export Agent/Office Manager

DSV Panalpina
Huntsville, AL
09.2017 - 11.2020
  • Obtained competitive rates and space with airlines and trucking companies.
  • Verified shipments against documents to maintain accuracy.
  • Followed requirements and regulations for dangerous goods handling.
  • Coordinated daily pickups across the United States for customer product.
  • Completed nightly pre-booking process for the next day incoming freight.
  • Communicated daily with internal and external customers in multiple countries.
  • Created airway bills and compiled all necessary customs documentation to export to Europe, Central and South America.

Temp Positions

Don Carter HVAC/Spectrum
Athens, AL
06.2017 - 09.2017
  • Promoted employee welfare by maintaining proper protocols.
  • Scheduled repair and service calls.
  • Promoted harmonious working climate to boost morale and productivity.
  • Scheduled installation of services.
  • Communicated with customers to determine needs.

Government Support Coordinator/Customer Care

Verizon Wireless
Huntsville, AL
03.2015 - 06.2017
  • Worked with other departmental staff to answer questions and resolve problems.
  • Implemented procedures for responding to customer inquiries and resolving technical issues.
  • Maintained government contract customer accounts and equipment.
  • Assisted with determining the best upgrades for outdated equipment.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Maintained positive relationships with repeat customers.
  • Repeatedly met sales goals and achieved multiple incentives for doing so.
  • Provided technical support to customers, troubleshooting technical issues and providing solutions for a variety of devices and equipment.

Education

Bachelor of Science - Education

Athens State University
Athens, AL
06.2000 - 08.2002

Transfer Credits - General Studies

Calhoun Community College
Tanner, AL
08.1998 - 05.2000

Skills

Data Gathering

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Software

Microsoft Office

Windows

Apple iOS

KOVA Sapphire

Marks Systems

SAP TM

Other customer/company specific programs

Timeline

Land Development & Acquisition Coordinator

Stoneridge Homes
Sep.2022 - Current

Senior Customer Service Coordinator

Goodall Homes
11.2020 - 09.2022

Air Export Agent/Office Manager

DSV Panalpina
09.2017 - 11.2020

Temp Positions

Don Carter HVAC/Spectrum
06.2017 - 09.2017

Government Support Coordinator/Customer Care

Verizon Wireless
03.2015 - 06.2017

Bachelor of Science - Education

Athens State University
06.2000 - 08.2002

Transfer Credits - General Studies

Calhoun Community College
08.1998 - 05.2000

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Meredith CannonAdministrative Coordinator