Microsoft Office
Meredith Cannon
Administrative Coordinator
Athens,AL
Summary
Dependable candidate successful at managing multiple priorities with a willingness to take on new tasks to learn about other processes, to achieve company goals. Hardworking and passionate job seeker with strong organizational skills and adaptability. Seeking a full-time position that utilizes interpersonal and problem-solving skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Land Development & Acquisition Coordinator
Stoneridge Homes
Huntsville, AL
Sep.2022 - Current
- Support management with creation and improvement of processes for the department.
- Coordinate with team and municipalities to deliver project components in a timely manner.
- Input and edit computer entries from generated research using Marks Systems.
- Reduce roadblocks and solve process issues to optimize efficiency.
- Write, update, and maintain project documentation.
- Assist with monitoring and tracking of project progress to support timely completion.
- Train personnel in use of IT tools and applications.
- Create, update, and maintain project and department documentation.
- Assist with creation of vendor contracts.
- Confirm that invoices align with contracts and budgets.
- Process invoices for vendors in a timely manner and ensure proper documents, such as lien releases, proposals, and bids, accompany.
- Communicate with all persons related to the development and acquisition process both written and verbally.
Senior Customer Service Coordinator
Goodall Homes
Huntsville, AL
11.2020 - 09.2022
- Resolved customer service issues by actively listening, using company processes and policies, and providing updates to customers.
- Entered, scheduled, and processed work orders for all trades.
- Ran reports and requested weekly status updates on open items.
- Tracked and managed all documentation for each appointment.
- Compiled data from appointments for weekly reports.
- Escalated issues to proper supervisors when standard processes were not effective.
- Checked status of orders and back-ordered products to coordinate efficient repairs.
- Trained new team members on software and process and assisted in resolving IT issues.
- Proactively addressed customer concerns to prevent escalations and complaints.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Tracked any patterns that may have emerged regarding issues with design, trade, or materials and helped discover cost saving solutions for those issues.
- Updated database to handle customer and repair data using KOVA Sapphire.
- Supervised and cross trained a team of three warranty representatives and organized their daily schedules.
- Processed invoicing to pay vendors on time.
- Responded positively and proactively to missed vendor appointments.
- Sought and created ways to improve work order cycle times.
Air Export Agent/Office Manager
DSV Panalpina
Huntsville, AL
09.2017 - 11.2020
- Obtained competitive rates and space with airlines and trucking companies.
- Verified shipments against documents to maintain accuracy.
- Followed requirements and regulations for dangerous goods handling.
- Coordinated daily pickups across the United States for customer product.
- Completed nightly pre-booking process for the next day incoming freight.
- Communicated daily with internal and external customers in multiple countries.
- Created airway bills and compiled all necessary customs documentation to export to Europe, Central and South America.
Temp Positions
Don Carter HVAC/Spectrum
Athens, AL
06.2017 - 09.2017
- Promoted employee welfare by maintaining proper protocols.
- Scheduled repair and service calls.
- Promoted harmonious working climate to boost morale and productivity.
- Scheduled installation of services.
- Communicated with customers to determine needs.
Government Support Coordinator/Customer Care
Verizon Wireless
Huntsville, AL
03.2015 - 06.2017
- Worked with other departmental staff to answer questions and resolve problems.
- Implemented procedures for responding to customer inquiries and resolving technical issues.
- Maintained government contract customer accounts and equipment.
- Assisted with determining the best upgrades for outdated equipment.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Maintained positive relationships with repeat customers.
- Repeatedly met sales goals and achieved multiple incentives for doing so.
- Provided technical support to customers, troubleshooting technical issues and providing solutions for a variety of devices and equipment.
Education
Bachelor of Science - Education
Athens State University
Athens, AL 06.2000 - 08.2002
Transfer Credits - General Studies
Calhoun Community College
Tanner, AL 08.1998 - 05.2000
Skills
Data Gathering
Written and oral communication
Documentation Management
Excellent Communication
Flexible and Adaptable
Teamwork and Collaboration
Cultural Awareness
Waterfall Methodology
Clerical Support
Active Listener
Effective Time Manager
Software
Windows
Apple iOS
KOVA Sapphire
Marks Systems
SAP TM
Other customer/company specific programs
Timeline
Land Development & Acquisition Coordinator
Stoneridge Homes
Sep.2022 - Current
Senior Customer Service Coordinator
Goodall Homes
11.2020 - 09.2022
Air Export Agent/Office Manager
DSV Panalpina
09.2017 - 11.2020
Temp Positions
Don Carter HVAC/Spectrum
06.2017 - 09.2017
Government Support Coordinator/Customer Care
Verizon Wireless
03.2015 - 06.2017
Bachelor of Science - Education
Athens State University
06.2000 - 08.2002
Transfer Credits - General Studies
Calhoun Community College
08.1998 - 05.2000