Meredith Curry
Linn
Summary
Dynamic Education Specialist with a proven track record at Missouri Consolidated Health Care Plan, excelling in advanced customer service and analytical problem-solving. Successfully developed training programs that enhanced member understanding of their health care benefits. Adept at fostering teamwork and collaboration.
Overview
12
12
years of professional experience
Work History
Education Specialist
Missouri Consolidated Health Care Plan
04.2018 - Current
- Assist in the educational and supportive measures of the agency to ensure MCHCP state and public entity members are informed about their health care benefits.
- Account manager for assigned public entity employers, which entails working with potential employers who want to join MCHCP all the way to onboarding and maintaining their account.
- Collaborates with internal management, Communications staff, and external partners, to develop, present, and provide education for MCHCP staff and state and public entity members.
- Works with state agencies to come on site and visit with staff about their MCHCP benefits.
- Works with third party administrators on member benefit questions.
- Works with assigned state agency human resources and payroll representatives on MCHCP benefit questions or employee issues.
- Acts as a mentor and trainer, as assigned, for onboarding new MCHCP Member Services staff.
- Maintain Health, Sickness and Accident license, which includes continuous education to ensure current compliance with state and federal regulations.
Sales Manager
KAS A Designs
10.2017 - 04.2018
- Cultivated relationships with key clients to ensure satisfaction and promote long-term loyalty.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Attended local events to foster community relationships.
- Continued education through the Gemological Institute of America.
- Assist staff to provide support and education.
- Maintain inventory system.
- Work with vendors on custom orders or store inventory.
- Assist with payroll processing and sales reports.
Student Loan Counselor
MOHELA
07.2017 - 10.2017
- Guided students through loan application processes, ensuring accurate completion and compliance with regulations.
- Developed personalized repayment strategies based on financial assessments and individual circumstances.
- Educated borrowers on various loan options, eligibility criteria, and financial implications of their choices.
- Collaborated with financial aid offices to streamline communication and enhance student support services.
- Maintained updated knowledge of federal regulations and guidelines, ensuring accurate guidance was given to clients at all times.
Personnel Annalist II
Department of Social Services
02.2017 - 07.2017
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Managed employee leave benefits with worker's compensation, ADA and FMLA.
Personnel Officer
Department Of Health And Senior Services
02.2014 - 02.2017
- Developed and implemented training programs to improve staff compliance with health regulations and policies.
- Oversaw compliance efforts related to employment laws and regulations, minimizing legal risks associated with personnel matters.
- Reduced employee turnover by fostering a positive work environment through open communication channels and regular feedback sessions.
- Coordinated employee wellness initiatives that contributed to improved overall workforce health and reduced absenteeism rates.
- Collaborated with managers to identify and address employee relations issues.
- Advocated for staff members, helping to identify and resolve conflicts.
- Created and delivered HR training sessions to staff, managers and executives on employee protected benefits, such as ADA, state and federally protected categories.
- Part of the department's emergency response personnel, which included on-going training and review of policies and procedures related to potential disasters on a state or federal level.
Personnel Analyst II
Department of Health and Social Services
02.2013 - 02.2014
- Managed department's payroll, timekeeping and benefits.
- Work with department management to address potential and current employee attendance issues.
- Serve as backup for the HR Manager.
- Managed sensitive personnel issues with discretion, fostering a trusting work environment for all employees.
- Supervision of one Personnel Clerk who would input employee new hire and terminations into the system and provided onboarding for new hires of the department.
Education
Business Administration in Management
Columbia College
Columbia, MO10-2005
Skills
- Advanced customer service skills
- Proficient in interpreting MCHCP health care policies
- Interpersonal communication
- Teamwork and collaboration
- Analytical problem-solving skills
- Multitasking
- Microsoft Office
- Training and development
- Professionalism
- Continuous improvement
- Adaptability
Timeline
Education Specialist
Missouri Consolidated Health Care Plan
04.2018 - Current
Sales Manager
KAS A Designs
10.2017 - 04.2018
Student Loan Counselor
MOHELA
07.2017 - 10.2017
Personnel Annalist II
Department of Social Services
02.2017 - 07.2017
Personnel Officer
Department Of Health And Senior Services
02.2014 - 02.2017
Personnel Analyst II
Department of Health and Social Services
02.2013 - 02.2014
Business Administration in Management
Columbia College
Similar Profiles
Jeffery RaysonJeffery Rayson
EDI Analyst\Systems Operator at Affinity Health Plan\Molina Health CareEDI Analyst\Systems Operator at Affinity Health Plan\Molina Health Care
Amanda ColvinAmanda Colvin
Licensed Practical Nurse at Capital Health Plan Urgent CareLicensed Practical Nurse at Capital Health Plan Urgent Care
Brittany ClarkBrittany Clark
Personal Support Worker at Plan A Health Care Staffing SolutionPersonal Support Worker at Plan A Health Care Staffing Solution
Alycia MaasenAlycia Maasen
Senior Renewal Manager at Vector SolutionsSenior Renewal Manager at Vector Solutions
Shayne HibbittsShayne Hibbitts
Canvaser / Sales at Midtown Home ImprovementsCanvaser / Sales at Midtown Home Improvements