Meredith Dubourg

Work History

UnitedHealth Group Optumrx

09.2018 - Current

Established strong rapport with customers ensuring long lasting relationships and repeat business.
Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Assisted in facilitating New Hire Training classes as a P.O.E.T. in company policies, processes and exceptional customer services practices for highest customer satisfaction.
Mentored and assisted new team members as a S.M.E.(Subject Matter Expert), contributing to their professional development, overall successful performance to assist members.
Assisted in creating departmental learning tools to improve overall effectiveness and knowledge base of the customer service teams.
Promoted superior experience by addressing customer concerns thoroughly, demonstrating empathy, and resolving problems swiftly.
Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
Currently exceeding performance targets, earning recognition as one of the top-performing Senior Customer Service Representative on several occasions.

Bar1 Services LLC

11.2016 - 01.2019

Established strong customer relationships through excellent communication and attentive service.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
Secured lucrative partnerships to expand market reach, negotiating contracts with precision and foresight.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Maintained clean and organized workspace, ensuring compliance with health and safety regulations.

Franks's Place

06.2014 - 05.2018

Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Efficiently opened or closed restaurant according to established procedures, ensuring preparedness for each shift.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Contributed to event success, planning beverage menus and efficiently serving large groups.
Improved team morale and efficiency, leading by example and offering support during peak hours.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.