Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Meredith Duke

Pierre Part,La

Summary

Knowledgeable Client Care Manager with solid background in enhancing customer satisfaction and streamlining service processes. Demonstrated success in resolving complex client issues and fostering long-term relationships. Proven ability to leverage communication and problem-solving skills to drive client retention and loyalty.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Client Care Manager

Leading Home Care
12.2022 - 08.2023
  • Oversaw client care operations, ensuring high-quality service delivery and compliance with industry standards.
  • Developed and implemented training programs for staff to enhance caregiving skills and improve client satisfaction.
  • Coordinated individualized care plans by collaborating with healthcare providers, families, and clients to address specific needs.
  • Monitored the progress of 40 clients and adjusted care strategies based on their feedback and evolving health conditions.
  • Coordinated referrals to specialists, hospitalizations, emergency room visits, ancillary testing, and other enabling services for patients.

Staffing Coordinator

Leading Home Care
07.2022 - 12.2022
  • Coordinated 40 staffing schedules to optimize caregiver assignments and ensure client coverage.
  • Implemented recruitment strategies to attract qualified candidates for home care positions.
  • Developed and maintained relationships with healthcare providers to enhance service delivery.
  • Streamlined communication between caregivers, clients, and management to resolve issues efficiently.
  • Monitored compliance with regulatory standards in hiring practices and employee documentation.

Team Lead/Pre-Certification Specialist

Montgomery Surgical & Trauma
01.2017 - 01.2022
  • Led cross-functional teams to improve surgical and trauma care processes.
  • Mentored 15 team members on best practices for ensuring patient safety and operational efficiency.
  • Coordinated precertification processes for insurance authorization to ensure compliance with industry standards.
  • Managed payment options and assisted patients in applying for aid programs.
    Led cross-functional teams to enhance surgical and trauma care processes.
  • Mentored 15 team members in best practices for patient safety and operational efficiency.
  • Coordinated precertification processes for insurance authorization, ensuring compliance with industry standards.
  • Coordinated payment options and assisted patients with applications for aid programs.

Patient Care Coordinator

Montgomery Surgical & Trauma
01.2015 - 01.2017
  • Coordinated patient appointments and follow-up care to improve the overall patient experience.
  • Streamlined patient intake processes to ensure accurate data collection and documentation.
  • Developed educational materials for patients that enhanced their understanding of surgical procedures and aftercare instructions.
  • Collaborated with insurance representatives to facilitate timely approvals for surgical procedures, minimizing delays in care.

Education

Certification -

Virginia College
Montgomery, AL
06.2015

Skills

  • Managing client consultations
  • Client retention strategies
  • Administrative management
  • Financial services coordinator for patients
  • Chronic disease management
  • Reviewed DME RX equipment for regulatory compliance
  • Experienced in managing disputes
  • Risk mitigation strategies
  • Expertise in insurance precertification
  • Healthcare billing proficiency

Certification

  • Medical Assistant Certification
  • Phlebotomy Certification
  • Certified Healthcare Financial Management

Timeline

Client Care Manager

Leading Home Care
12.2022 - 08.2023

Staffing Coordinator

Leading Home Care
07.2022 - 12.2022

Team Lead/Pre-Certification Specialist

Montgomery Surgical & Trauma
01.2017 - 01.2022

Patient Care Coordinator

Montgomery Surgical & Trauma
01.2015 - 01.2017

Certification -

Virginia College

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