Meredith Fussell
Lexington,NC
Summary
Dedicated worker seeking Financial Service Representative position, bringing 5+ years of experience in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Employee
Freemans Bakery
Florence, SC
11.2021 - Current
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front cases.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Lifted up to 25-40 pounds at once
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Groomer's Assistant
Classy Critters
Florence , SC
08.2021 - Current
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Cleaned tear stains from fur using safe chemical cleansers.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Worked with more than 20+ animals each day to provide skilled bathing and grooming services.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Managed facility laundry, cleaning and restocking.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
Preschool Assistant Teacher
Midway United Methodist Church
Lexington, NC
01.2021 - 05.2021
- Educated students in foundational concepts such as shapes, numbers and letters.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Addressed behavioral and learning issues with parents and daycare management.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
Barista
Mojoe Coffee House
Lexington, NC
08.2016 - 08.2020
- Recommended products based on solid understanding of individual customer needs and preferences.
- Prioritized drink requests while managing interruptions.
- Cleaned counters, machines, utensils and seating areas daily.
- Cultivated ability to recall customers' names and address each by name.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Complied with standards for merchandising, stocking and storing product.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Educated coworkers and customers about new products.
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Employee
The Eatery
Lexington , NC
10.2019 - 05.2020
- Assisted customers by answering questions and fulfilling requests.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Greeted and maintained relationships with regular customers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Checked identification to enforce age regulations for alcoholic beverages.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Prepared beverages and filled food orders for customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Education
High School Diploma -
East Davidson High School
Thomasville, NC06.2020
Skills
- Patient and compassionate
- Computer Proficiency and Microsoft Office
- Building Customer Relationships and Loyalty
- Engaging with Diverse Customers
- Merchandising and Display
- Attention to Detail
- Product Knowledge
- Excellent Written and Verbal Communication
- Customer Service
- Inventory Management
- Ability to Lift 40 pounds
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Safety and Cleanliness Standards
- Money Transfer Systems
- Register Opening and Closing
- Customer Assistance
- Reliable and Responsible
- Store Organization
- Friendly and Helpful
- Cash Handling
- Honest and Ethical
- Basic Mathematics
References
Upon Request:
Amber Pearson - Classy Critters Pet Spa Owner - (843) 229-1511
Jason Grimsley - Freeman's Bakery Owner - (843) 250-0818
Rhue Green - Mojoes Manager - (336) 847-5449
Timeline
Employee
Freemans Bakery
11.2021 - Current
Groomer's Assistant
Classy Critters
08.2021 - Current
Preschool Assistant Teacher
Midway United Methodist Church
01.2021 - 05.2021
Employee
The Eatery
10.2019 - 05.2020
Barista
Mojoe Coffee House
08.2016 - 08.2020
High School Diploma -
East Davidson High School