Meredith Fussell
Lexington,NC
Summary
Dedicated worker with 5+ years of customer service experience. Specializing in providing excellent member service as a Member Service Representative and resolving complex issues to foster positive client relationships. Experienced professional with strong verbal communication and problem-solving skills. Highly organized and dependable, able to successfully manage multiple priorities with a positive attitude. Known for maintaining composure under pressure. Made significant impact in previous roles by improving client satisfaction and retention rates. Willing to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Associate Member Service Representative
State Employee's Credit Union
Lexington, North Carolina
05.2022 - Current
- Greeted customers in a friendly and professional manner.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Assisted customers in opening new accounts and completing required paperwork.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of all customer records and information according to company policies.
- Explained the features of various banking products available to customers.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Followed up on requests from customers in a timely manner.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over telephone.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Adhered to financial services security and audit procedures.
- Trained employees on cash drawer operation.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Identified transaction errors when debits and credits did not balance.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Employee
Freeman's Bakery
Florence, SC
11.2021 - 04.2022
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front cases.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Worked flexible schedule and extra shifts to meet business needs
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Lifted up to 25-40 pounds at once
- Learned duties for various positions and provided backup at key times
- Maintained current knowledge of store promotions and highlighted sales to customers
Groomer’s Assistant
Classy Critters Pet Spa
Florence, SC
08.2021 - 04.2022
- Spoke to customers regarding lodging, grooming, daycare services, and pricing, and cross-sold additional items.
- Delivered continuous focus and attention to lodged animals, promoting a high level of care and oversight.
- Cleaned tear stains from fur using safe chemical cleansers.
- Bathed dogs and cats to remove fleas, ticks, and other skin parasites.
- Worked with more than 20+ animals each day to provide skilled bathing and grooming services.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Handled administrative work, such as answering telephones and scheduling appointments for visits.
- Managed inventory, ordered new supplies, and maintained optimal storage to meet expected needs.
- Managed facility laundry, cleaning, and restocking.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Organized the grooming area, ensuring that it was clean, sanitary and well-stocked with supplies.
- Greeted customers warmly when they arrived for appointments.
- Helped restrain animals during grooming procedures as needed.
- Cleaned up after each animal to maintain a safe work environment.
- Checked in clients upon arrival and collected payment for services rendered.
- Kept track of inventory levels of products used in the salon such as shampoos and conditioners.
- Replenished supplies such as towels, brushes, combs and other items used during grooming sessions.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Bathed large number of animals during each shift.
Employee
The Eatery
Lexington, NC
10.2019 - 05.2020
- Assisted customers by answering questions and fulfilling requests
- Replenished food items and other supplies, which included paper products and canned goods to keep the pantry well-stocked during busy periods
- Greeted and maintained relationships with regular customers
- Collaborated with the kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Checked identification to enforce age regulations for alcoholic beverages
- Keeps the register accurate through correct billing, payment processing and cash management practices
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
- Prepared beverages and filled food orders for customers
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Barista
MoJoe Coffee House
Lexington, NC
08.2016 - 08.2019
- Recommended products based on solid understanding of individual customer needs and preferences
- Prioritized drink requests while managing interruptions
- Cleaned counters, machines, utensils and seating areas daily
- Cultivated ability to recall customers' names and address each by name
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Maintained regular and consistent attendance and punctuality
- Complied with standards for merchandising, stocking and storing products
- Controlled line and crowd with quick, efficient service
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Educated coworkers and customers about new products
Education
High School Diploma -
East Davidson High School
Thomasville, NC06.2020
Skills
- Patient and compassionate
- Computer Proficiency
- Microsoft Office
- Building Customer Relationships and Loyalty
- Engaging with Diverse Customers
- Merchandising and Display
- Attention to Detail
- Product Knowledge
- Excellent Written and Verbal Communication
- Customer Service
- Inventory Management
- Ability to Lift 40 pounds
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Safety and Cleanliness Standards
- Money Transfer Systems
- Register Opening and Closing
- Customer Assistance
- Reliable and Responsible
- Store Organization
- Friendly and Helpful
- Cash Handling
- Honest and Ethical
- Basic Mathematics
- Membership renewals
- Issue Resolution
- Account Management
- Customer Support
- Policy understanding
- Product Recommendations
References
References available upon request.
Timeline
Associate Member Service Representative
State Employee's Credit Union
05.2022 - Current
Employee
Freeman's Bakery
11.2021 - 04.2022
Groomer’s Assistant
Classy Critters Pet Spa
08.2021 - 04.2022
Employee
The Eatery
10.2019 - 05.2020
Barista
MoJoe Coffee House
08.2016 - 08.2019
High School Diploma -
East Davidson High School
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