Results- driven Store Manager with over 10 years of experience in luxury and fashion retail, excelling in client- driven sales, team leadership, and operational excellence. Proven ability to drive revenue, enhance customer engagement, and establish a strong brand presence in a Forbes Five- Star retail environment. Passionate about inclusive fashion, trend forecasting, and delivering a premium shopping experience that aligns with Skim’s brand identity.
- Lead a high- performing team in a luxury, Forbes Five- Star environment, maintaining exceptional client satisfaction.
- Develop and implemented client- driven sales strategies, resulting in revenue growth every year.
- Team Leadership & Training: Recruit, train, and mentor employees to maximize performance and maintain team morale.
- Sales & Profitability: Drive Sales growth by implementing strategic marketing and promotional events.
- Customer service: Ensure high levels of customer satisfaction through exceptional service and problem resolution.
- Inventory & stock management: Oversee stock levels, order merchandise, and minimize shrinkage through loss prevention strategies.
- Store Operations: Manage daily store operations, including opening/closing procedures and complaisance with company policies.
- Visual Merchandising: Maintain store appearance and product displays to enhance the shopping experience.
- Financial management: Monitor budgets, control expenses, and analyze sales reports to optimize profitability.
- Compliance & safety: Ensure adherence to health, safety, and company policies to create a secure shopping environment.
- Collaborate with other Resort departments to create unforgettable experiences with our guests to achieve and surpass department goals.
- Luxury Clienteling & Relationship management
- High- Value Sales & Upselling strategies
- Team Leadership, coaching and development
- Store Operations & Process optimization
- Visual Merchandising & Brand presentation
- Inventory management & Loss prevention
- Sales forecasting & performance metrics
- Italian Leather & Luxury Fashion expertise
- Luxury retail store opening team in Chestnut Hill Massachusetts and Las Vegas Nevada.
- Develop clienteling strategies
- Sales forecasting & KPI analysis
- Talent recruitment and trainings
- Store operations and inventory control
- Maintain visual merchandising standard and product presentation
- Luxury footwear & fashion expertise
- Loss prevention
- Launch and manage high performing retail locations
- Building brand presence
- Forbes Five Star certified
- Build and nurture a positive team environment
- Community engagement
- Team management and development
- Retail store operations and performance optimization
- Talent recruitment