Meredith Green
Pacifica,CA
Summary
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
The Ritz-Carlton
11.2023 - Current
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Enhanced guest satisfaction by addressing and resolving concerns promptly and professionally.
- Implemented effective up-selling techniques for additional revenue generation while maintaining genuine care for the guest''s needs.
Asst. Private Events Coordinator
Bacchus Management Group
10.2022 - 06.2023
- Worked in tandem with department head to coordinate logistics of all calendar events.
- Conducted site visits and meetings prior to events to go over checklists and delegate assignments to staff.
- Oversaw event logistics, venue scheduling, and accommodations.
Maitre D'
Selby's Restaurant
05.2022 - 10.2022
- Enhanced guest experience by providing a warm welcome and efficiently managing reservations and guest preferences while supervising front-of-house operations.
- Remembered repeat guests by name and preferences, delivered small touches of familiarity to their dining experience, and greeted guests upon arrival.
- Supported fellow team members whenever necessary— serving, bussing tables, and offering assistance— to guarantee a seamless dining experience for all guests.
Maitre D'
Maggiano's Little Italy
05.2021 - 05.2022
- Answered phones promptly to record and confirm reservations.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Addressed and resolved customer concerns attentively and acted with goodwill to transform potentially negative situations into demonstrations of exceptional customer service.
Education
High School Diploma -
Skyridge High School
05.2019
Some College (No Degree) - Engineering (Pre-Engineering)
Utah Valley University
Orem, UTSkills
- Detail-oriented
- Knowledge-driven
- Meticulous and organized
- Guest-centric problem solving
- Personalized service
- Genuine care
Timeline
Front Desk Agent
The Ritz-Carlton
11.2023 - Current
Asst. Private Events Coordinator
Bacchus Management Group
10.2022 - 06.2023
Maitre D'
Selby's Restaurant
05.2022 - 10.2022
Maitre D'
Maggiano's Little Italy
05.2021 - 05.2022
High School Diploma -
Skyridge High School
Some College (No Degree) - Engineering (Pre-Engineering)
Utah Valley University
Similar Profiles
Steven FloresSteven Flores
Assistant Director of Engineering at JW Marriott, The Ritz Carlton & Ritz ResidencesAssistant Director of Engineering at JW Marriott, The Ritz Carlton & Ritz Residences
Lilyan JacobsLilyan Jacobs
Employee Cafeteria Attendant- Banquet Cook at The Ritz Carlton Laguna NiguelEmployee Cafeteria Attendant- Banquet Cook at The Ritz Carlton Laguna Niguel
Siddharth JoshiSiddharth Joshi
Sr. Sales Manager at The Ritz CarltonSr. Sales Manager at The Ritz Carlton
MARIA CHRISTINA POBLETEMARIA CHRISTINA POBLETE
CULINARY COORDINATOR at THE RITZ CARLTON FARI ISLAND MALDIVESCULINARY COORDINATOR at THE RITZ CARLTON FARI ISLAND MALDIVES
Tom McDonaldTom McDonald
Investigator at City and County of San FranciscoInvestigator at City and County of San Francisco