Meredith Hamon
Summary
Senior engineer with 8+ years of experience in designing, implementing, and troubleshooting complex enterprise networking solutions. Exceptional technical support and collaboration skills. Effective in fast-paced settings, with a talent for producing clear technical documentation. Dedicated to continuous improvement and fostering a culture of learning and collaboration.
Overview
14
14
years of professional experience
Work History
Senior Engineer - Networking
Dell Inc
Oklahoma City, Oklahoma
05.2021 - Current
- Drove resolution of complex network escalations using advanced debugging and troubleshooting methodology, including tcpdumps, port mirroring, ACLs, lab reproductions, and deep-dive log reviews.
- Collaborated directly with the core engineering team to reproduce, diagnose, and validate workarounds for critical software bugs, significantly minimizing customer downtime.
- Developed and delivered a comprehensive New Hire Networking Training Program, including hands-on lab exercises that accelerated team readiness and technical proficiency.
- Authored multiple knowledge base articles; member of the review team for all newly released documentation.
- Diagnosed and resolved high-severity incidents involving VXLAN/EVPN BGP, VLT/MLAG, STP, RADIUS, and RoCE.
Technical Support Engineer 2 - Networking
Dell Inc.
Oklahoma City, Oklahoma
11.2018 - 05.2021
- Provided technical support for customer configurations, troubleshooting, and best practices across Dell’s N-Series, S-Series, Z-Series, MX-Series, X-Series, C-Series, and Modular Blade switches.
- Gained expertise in multiple network operating systems (SONiC, OS10, OS9, OS6, Nvidia Cumulus) and system integration.
- Collaborated with internal teams (server/storage) and external vendors (Cisco, VMware, Aruba) to comprehensively address complex problems in customer environments.
Centralized Technical Expert (CTE)
Dell Inc.
Oklahoma City, Oklahoma
04.2016 - 11.2018
- Functioned as a Tier 3 technical resource for frontline agents, resolving complex issues escalated via chat support and providing authoritative guidance on policy adherence and procedure execution.
- Trained junior and frontline staff in advanced utilization of internal troubleshooting tools, proper documentation guidelines, and critical thinking methodologies to promote self-sufficiency and first-call resolution rates.
Senior Client Technical Support Associate
Dell Inc.
Oklahoma City, Oklahoma
11.2014 - 04.2016
- Diagnosed and resolved complex client hardware/software issues for end users and IT administrators, maintaining high first-call resolution and customer satisfaction metrics.
- Assisted with multiple month-long training initiatives to prepare new hires for the transition from classroom theory to live call center support environments.
Customer Service Manager
Xerox, ACS
Yukon, Oklahoma
07.2012 - 09.2013
- Managed and mentored a service team of 16–20 agents, developing structured coaching programs based on individual strengths.
- Drove operational excellence, resulting in the team receiving the highest-rated Customer Service Facility wide award (Q2 2013).
- Focused on career development, successfully mentoring five direct reports into leadership or technical roles within the company.
Education
High School Diploma -
Yukon High School
Yukon, OK05-2010
Skills
- Cisco Certified Network Associate (CCNA)
- Advanced Routing & Switching
- Network Troubleshooting & Diagnostics
- Network Architecture & Design
- Analytical Thinking & Problem-Solving
- Proficient in SONiC, OS10, Linux, OS6, and other network operating systems
- Data Center & Campus Networking
- Technical Communication & Documentation
- Creative Solutions for Complex Challenges
Timeline
Senior Engineer - Networking
Dell Inc
05.2021 - Current
Technical Support Engineer 2 - Networking
Dell Inc.
11.2018 - 05.2021
Centralized Technical Expert (CTE)
Dell Inc.
04.2016 - 11.2018
Senior Client Technical Support Associate
Dell Inc.
11.2014 - 04.2016
Customer Service Manager
Xerox, ACS
07.2012 - 09.2013
High School Diploma -
Yukon High School