Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meredith Hamon

Summary

Senior engineer with 8+ years of experience in designing, implementing, and troubleshooting complex enterprise networking solutions. Exceptional technical support and collaboration skills. Effective in fast-paced settings, with a talent for producing clear technical documentation. Dedicated to continuous improvement and fostering a culture of learning and collaboration.

Overview

14
14
years of professional experience

Work History

Senior Engineer - Networking

Dell Inc
Oklahoma City, Oklahoma
05.2021 - Current
  • Drove resolution of complex network escalations using advanced debugging and troubleshooting methodology, including tcpdumps, port mirroring, ACLs, lab reproductions, and deep-dive log reviews.
  • Collaborated directly with the core engineering team to reproduce, diagnose, and validate workarounds for critical software bugs, significantly minimizing customer downtime.
  • Developed and delivered a comprehensive New Hire Networking Training Program, including hands-on lab exercises that accelerated team readiness and technical proficiency.
  • Authored multiple knowledge base articles; member of the review team for all newly released documentation.
  • Diagnosed and resolved high-severity incidents involving VXLAN/EVPN BGP, VLT/MLAG, STP, RADIUS, and RoCE.

Technical Support Engineer 2 - Networking

Dell Inc.
Oklahoma City, Oklahoma
11.2018 - 05.2021
  • Provided technical support for customer configurations, troubleshooting, and best practices across Dell’s N-Series, S-Series, Z-Series, MX-Series, X-Series, C-Series, and Modular Blade switches.
  • Gained expertise in multiple network operating systems (SONiC, OS10, OS9, OS6, Nvidia Cumulus) and system integration.
  • Collaborated with internal teams (server/storage) and external vendors (Cisco, VMware, Aruba) to comprehensively address complex problems in customer environments.

Centralized Technical Expert (CTE)

Dell Inc.
Oklahoma City, Oklahoma
04.2016 - 11.2018
  • Functioned as a Tier 3 technical resource for frontline agents, resolving complex issues escalated via chat support and providing authoritative guidance on policy adherence and procedure execution.
  • Trained junior and frontline staff in advanced utilization of internal troubleshooting tools, proper documentation guidelines, and critical thinking methodologies to promote self-sufficiency and first-call resolution rates.

Senior Client Technical Support Associate

Dell Inc.
Oklahoma City, Oklahoma
11.2014 - 04.2016
  • Diagnosed and resolved complex client hardware/software issues for end users and IT administrators, maintaining high first-call resolution and customer satisfaction metrics.
  • Assisted with multiple month-long training initiatives to prepare new hires for the transition from classroom theory to live call center support environments.

Customer Service Manager

Xerox, ACS
Yukon, Oklahoma
07.2012 - 09.2013
  • Managed and mentored a service team of 16–20 agents, developing structured coaching programs based on individual strengths.
  • Drove operational excellence, resulting in the team receiving the highest-rated Customer Service Facility wide award (Q2 2013).
  • Focused on career development, successfully mentoring five direct reports into leadership or technical roles within the company.

Education

High School Diploma -

Yukon High School
Yukon, OK
05-2010

Skills

  • Cisco Certified Network Associate (CCNA)
  • Advanced Routing & Switching
  • Network Troubleshooting & Diagnostics
  • Network Architecture & Design
  • Analytical Thinking & Problem-Solving
  • Proficient in SONiC, OS10, Linux, OS6, and other network operating systems
  • Data Center & Campus Networking
  • Technical Communication & Documentation
  • Creative Solutions for Complex Challenges

Timeline

Senior Engineer - Networking

Dell Inc
05.2021 - Current

Technical Support Engineer 2 - Networking

Dell Inc.
11.2018 - 05.2021

Centralized Technical Expert (CTE)

Dell Inc.
04.2016 - 11.2018

Senior Client Technical Support Associate

Dell Inc.
11.2014 - 04.2016

Customer Service Manager

Xerox, ACS
07.2012 - 09.2013

High School Diploma -

Yukon High School
Meredith Hamon