Meredith Hermanson
Sumter,South Carolina
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Reliable customer service offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in food service areas and flexible with changing business needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cashier position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Customer Service Cashier
Chick-fil-A
06.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Ensured timely resolution of any discrepancies encountered during daily financial audits.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Redeemed coupons to discount purchases.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Utilized POS system to handle customer cash and credit card transactions.
- Streamlined the checkout process for faster service and improved customer experience.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Developed and managed relationships with customers to increase customer loyalty.
- Processed refunds and exchanges in accordance with company policy.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled cash with high accuracy and took care to check bills for fraud.
- Lifted up to 50 pounds at once
- Processed customer orders and accurately handled payment transactions.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Operated cash register to record transactions accurately and efficiently.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Worked with floor team and managers to meet wide range of customer needs.
- Answered product questions using knowledge of sales and store promotions.
- Met customer service goals and exceeded customer expectations.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Delivered services to customer locations within specific timeframes.
- Gained strong leadership skills by managing projects from start to finish.
- Organized and detail-oriented with a strong work ethic.
Education
No Degree -
Homeschool-USC Sumter Dual Enrollment
Sumter, SC05.2024
Skills
- Cash handling and management
- Customer Transactions
- Up-selling techniques
- Reliable and Responsible
- Credits and Refunds
- Cash handling expertise
- Payment Collection
- Currency counting
- Refund handling
- POS Systems
- Cooperative Attitude
- Microsoft Office
- Merchandise Packaging
- Product Location
- Price Identification
- Refunds and exchanges
- Service Minded
- Active Listening
- Customer Satisfaction
- Basic Mathematics
- Order Taking
- Creative Thinking
- Loss Prevention
- Cash Register Operation
- POS System Operation
- Price Verification
- Product Merchandising
- Coin and Currency Counting
- Customer inquiries
- Point of sale operation
- Patience and composure
- Reliability and punctuality
- Merchandise Restocking
- Product restocking
- Customer Assistance
- Adaptable and Flexible
- Data entry proficiency
- Customer Relationship Management (CRM)
- Retail Operations
- Payment Processing
- Return and Exchange Processing
- Relationship Building
- Customer Relations
- Honest and Dependable
- Problem-Solving
- Customer Focus
- Employee Training
- Purchase assistance
- Guest Services
- Cash register systems
- Training and mentoring
- Inventory Stocking
- Cash Register Operations
- Work Task Prioritization
- Cleaning and sanitizing
- Social Perception
- Issue Resolution
- Team Collaboration
- Cash Management
- Product Recommendations
- Customer Service
- Pricing and Markdowns
- Gift Wrapping
- Product Scanning
- Customer Complaint Resolution
- Cash Handling
- Product Knowledge
Baking
I have been baking and cooking since I was six years old. I am the youngest of eight children so I have had much training from my siblings. My mom took cake decorating courses and worked at a cake decor shop so she has greatly helped my skills improve. I have entered several cakes and desserts in cake auctions and regularly have baking contests with my siblings.
Languages
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeLocation Preference
On-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursCompany Culture4-day work weekSoftware
Microsoft Office Suite
POS systems
Timeline
Customer Service Cashier
Chick-fil-A
06.2022 - Current
No Degree -
Homeschool-USC Sumter Dual Enrollment