Meredith Hickson
Hutto,TX
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Central Claims Supervisor - Single Interviewer
Progressive
08.2023 - Current
- Conducted interviews with 20+ candidates weekly
- Assisted in coordination of virtual interviews, managing schedule to stay organized.
- Collaborated with internal business leaders to develop more comprehensive and successful interview processes.
- Utilized behavioral-based interviewing techniques to evaluate candidates' experience and skills.
- Built relationships with recruiters and hiring managers to enhance success of recruitment process.
- Identified top talent through skillful interviewing techniques, improving overall quality of hires.
Central Claims Supervisor
Progressive
06.2019 - 08.2023
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
- Investigated, evaluated and adjusted low complexity claims in accordance with standards and laws.
- Daily monitoring of team performance, enforcing compliance with corporate claims processes and procedures.
Central Claims Academy Coach
Progressive
01.2019 - 06.2019
- Increased employee retention rates by creating engaging coaching sessions that challenged individuals while fostering a positive leaning environment
- Worked independently with minimal supervision, setting priorities and demonstrating excellent project management skills.
- Developed customized lesson plans catering to various experience levels, accommodating the diverse skill sets of participants effectively.
- Monitored representative progress and provided feedback and support.
Central Claims Rep SR
Progressive
10.2017 - 01.2019
- Conducted comprehensive interviews of insureds, witnesses, and claimants to gather facts and information.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Accurately determined liability
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
Community Property Manager
Riata/IMT
09.2014 - 10.2017
- Assist residents and provide outstanding customer service that will build lasting relationships
- Perform bookkeeping including rent collection, delinquency and moveout statements
- Ensured compliance with all federal, state, and local housing regulations for a legally compliant property management operation.
- Renew existing leases
- Stay abreast of Fair Housing laws and regulations
- Conduct market research, project leasing activity, and assist with business outreach marketing, resident functions, and other promotional programs
- Use MRI software to enter information and pull various reports
- Oversee assistant manager and assign additional projects and / or duties as needed
- Interview and hiring future team members
Repossession Specialist
Wells Fargo Dealer Services
01.2011 - 09.2014
- Mitigate losses by managing portfolio
- Maintained comprehensive records of each repossession case, ensuring accurate and timely updates for clients and management.
- Collaborated closely with skip tracing specialists to locate hard-to-find debtors, resulting in higher recovery rates over time.
- Perform tasks as outlined within company and state policy
- Negotiate account resolution
Manager
Sonic Drive-In
01.2006 - 01.2011
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
BBA - Business Management
Texas State University
San Marcos, TX01.2011
References
Available upon request
Certification
All Lines Adjuster License
Timeline
Central Claims Supervisor - Single Interviewer
Progressive
08.2023 - Current
Central Claims Supervisor
Progressive
06.2019 - 08.2023
Central Claims Academy Coach
Progressive
01.2019 - 06.2019
Central Claims Rep SR
Progressive
10.2017 - 01.2019
Community Property Manager
Riata/IMT
09.2014 - 10.2017
Repossession Specialist
Wells Fargo Dealer Services
01.2011 - 09.2014
Manager
Sonic Drive-In
01.2006 - 01.2011
BBA - Business Management
Texas State University
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