Meredith Hubbard
Clear Lake,TX
Overview
5
5
years of professional experience
1
1
Certification
Work History
Group Reservations Coordinator
Hilton Hotels And Resorts
04.2023 - Current
- Building rate plans for incoming groups, ensuring that the rates, inventory, and cancellation policies match up with those contracted
- Uploading rooming lists and coordinating billing for room block
- Working with multiple groups at any given time, often over 10 per month
- Acting as the first point of contact for meeting planners and housing bureaus for all things room related
- Monitoring group pickup on a regular basis to verify that each block will reach the forecasted room revenue
- Working closely with Front Office, Sales, Catering, and Events departments to ensure the best experiences for our clients and guests
Sales and Catering Administrator
Remington Hotels
07.2022 - 04.2023
- Handled and qualified all incoming phone, email, and FDC leads. Assisted the Sales Managers by following up with clients and sending proposals
- Booked small groups (10 rooms and under) and catering events
- Worked closely with the Director of Sales to negotiate both Corporate and Local rates. Distributed the rate/corporate details to the Front Desk team to ensure the rates were utilized properly
- Helped create and distribute all BEOs, banquet checks, and group resume to the necessary departments
- Handled all posting and billing for groups and events, including banquet checks, tax exemptions, and any adjustments
Assistant Front Office Manager
Remington Hotels
07.2021 - 07.2022
- Alongside the Front Office Manager, managed all Front Office operations including: guest registration and guest service initiatives, scheduling, room inventory and availability, cost controls, and policy implementation
- Assisted in the development of a new Honors recognition program in the hotel
- Trained and empowered team members through monthly one-on-ones and departmental meetings
- Resolved any and all guest concerns in a timely and efficient manner
- Built good working relationships with other hotel leaders and employees in order to promote excellent interdepartmental cooperation and communication
Front Desk Agent
Remington Hotels
01.2019 - 07.2021
Education
High School Diploma -
Clear Falls High School
06.2017
Skills
- Customer Service
- Customer Relationship Management (CRM)
- Multitasking and Time Management
- Administrative Management
- Database and Client Management Systems
- Expense Report Processing
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong Organizational Skills
- Document and File Management
- Research and Analytical Skills
Accomplishments
Completion of the U.S. Department of Labor Hotel Manager Apprenticeship, facilitated by Remington Hotels and the American Hotel and Lodging Association
Certification
Certified Guest Service Professional: Tourism from the American Hotel and Lodging Educational Institute
Awards & Nominations
Employee of the Month - May 2019
Employee of the Month - January 2020
Employee of the Month - August 2022
Pride Award Nominee - October 2023
Languages
Spanish
Professional Working
Timeline
Group Reservations Coordinator
Hilton Hotels And Resorts
04.2023 - Current
Sales and Catering Administrator
Remington Hotels
07.2022 - 04.2023
Assistant Front Office Manager
Remington Hotels
07.2021 - 07.2022
Front Desk Agent
Remington Hotels
01.2019 - 07.2021
High School Diploma -
Clear Falls High School
Certified Guest Service Professional: Tourism from the American Hotel and Lodging Educational Institute