Meredith Hughes
Summary
Well-versed in organizing patient records, replenishing supplies and handling multi-line phone systems in high-volume medical departments. Transcribes and transmits orders, scans and stores records, and coordinates different forms. Technically advanced and highly organized with skills in managing files and documenting new information. Shipping orders out to customers with 24-48 hours, packing orders with accuracy.
Overview
24
24
years of professional experience
Work History
Patient Experience Specialist
Unity Point
11.2022 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
Unit Clerk
Unity Point Methodist West Hospital
08.2017 - 09.2023
- Prepared charts for outpatient and inpatient services.
- Screened calls and collected messages for unit personnel to promote team efficiency.
- Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Supported patients with timely and knowledgeable response to diverse requests.
Shipping Manager
Taylored Expressions
08.2015 - 11.2022
- Trained and supervised shipping department staff, enforcing company policies and industry best practices.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Organized storage areas to maximize movement and minimize labor.
- Pulled orders from customer invoice and create label for shipping products to customers.
Administrative Assistant
US Bank
09.2001 - 04.2021
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Updated details in company database by keying in customer contacts and delivery dates.
- Directed customer communication to appropriate department personnel.
- Handled Commercial Loan transactions for customers.
- Teller work for banking customers.
Education
Some College (No Degree) -
Iowa Western Community College
Council Bluffs, IAHigh School Diploma -
Stanton Community High School
1995
Skills
- Replenishing inventory
- Arranging discharges
- Documentation skills
- Coordinating forms
- Unit administrative support
- People skills
- Friendly, positive attitude
- Clerical
Timeline
Patient Experience Specialist
Unity Point
11.2022 - Current
Unit Clerk
Unity Point Methodist West Hospital
08.2017 - 09.2023
Shipping Manager
Taylored Expressions
08.2015 - 11.2022
Administrative Assistant
US Bank
09.2001 - 04.2021
High School Diploma -
Stanton Community High School
Some College (No Degree) -
Iowa Western Community College
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